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Candescent is a fintech company transforming how financial institutions deliver intelligent banking experiences through digital banking, account opening, and branch solutions. The company combines human-centered design with data, automation, and cloud-based innovation on an API-first architecture.
As Principal Digital Strategy Executive, you will own the commercial performance of a portfolio of approximately 5–6 of Candescent's largest banking clients. You serve as the primary strategic and commercial partner, with accountability for contractual continuity, revenue retention, and growth through additional products and services.
Key responsibilities include:
- Owning commercial performance of assigned accounts, delivering revenue retention and growth through strategic account planning, marketing programs, add-on business, and client innovation plans
- Building and maintaining executive-level client relationships as the primary point of contact and trusted advisor for strategic, commercial, and relationship matters
- Leading onsite quarterly business reviews to assess program performance, relationship health, business processes, product satisfaction, innovation priorities, and renewal readiness
- Educating clients on business value of Candescent Banking products and translating client needs into strategic recommendations
- Preparing proposals, presentations, and business recommendations
- Generating revenue within assigned accounts by securing strategic add-on sales and developing plans to improve end-user adoption and bill pay penetration
- Leading pricing and commercial negotiations for renewals, products, and services, aligning internal stakeholders and client decision-makers
- Coordinating cross-functional Candescent resources to service clients, resolve escalations, and deliver commitments
- Maintaining expertise in Candescent products and services through formal training and continuous learning
- Representing Candescent at client meetings, conferences, and trade shows
- Traveling approximately 50% to support onsite client engagement and industry events
Requirements:
- Bachelor's degree or equivalent experience
- At least 5 years of experience in financial services or technology software industry in a sales and/or client management role, with demonstrated revenue quota achievement
- Experience in banking or credit union industry, either as a practitioner or as a vendor serving the industry
- Superior written, verbal, presentation, and facilitation skills, including ability to establish credibility and relationships with C-level executives
- Demonstrated proficiency in consultative, solutions-based selling and executive relationship management
- Strong business acumen, strategic planning capability, and experience managing operations and escalations
- Excellent organizational skills with ability to manage multiple simultaneous priorities across several client accounts
- Working knowledge of Microsoft Word, Excel, Outlook, PowerPoint, and CRM tools
- Demonstrated ability to work independently in a remote environment
- Must be legally authorized to work in the U.S. without sponsorship
Preferred:
- SaaS and/or PaaS software solution selling experience
- Experience managing complex enterprise client relationships with multiple product solutions
- Demonstrated success driving product adoption, revenue expansion, and subscription renewals
