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Graphcore, part of SoftBank Group, is a leading innovator in AI computing hardware, software, and data center infrastructure. As Principal Datacenter Technologist, you will own the technical operating model and new-product-introduction framework for new hardware and infrastructure technologies entering Graphcore's data centers.
You will translate architecture requirements into data center readiness criteria spanning compute, networking, storage, memory, firmware, power, cooling, and site operations. You will define end-to-end workflows for installation, configuration, validation, deployment, service, repair, upgrade, and sustained operation across the product lifecycle. Working within Advanced Architecture, you will connect platform design with data center engineering and site reliability operations, creating clear runbooks, interface definitions, ownership models, acceptance criteria, and escalation paths that align architecture, engineering, data center, and site reliability teams.
Key responsibilities include leading operational readiness reviews to identify gaps in tooling, diagnostics, telemetry, serviceability, spares, documentation, and training before deployment. You will serve as a senior escalation point for complex platform issues, ensuring teams collect the right logs, telemetry, failure evidence, and environmental data to support root-cause analysis. You will define and guide deployment of automated diagnostic and telemetry systems that identify systemic hardware, software, quality, handling, and site-integration issues across the fleet.
You will establish quality and operational metrics for new technologies, analyze field trends, and feed findings back into architecture, design, supplier, and deployment decisions. You will coordinate cross-functional resolution of issues spanning hardware, firmware, software, networking, storage, facilities, and site operations, with clear owners, decisions, and follow-through. You will provide technical leadership, mentor engineers, and communicate readiness, risks, tradeoffs, and recommendations to engineering and operations leaders.
REQUIREMENTS:
- Bachelor's degree or equivalent experience in information technology, computer science, computer engineering, electrical engineering, or related field
- Extensive experience in data center infrastructure build, infrastructure operations, platform deployment, or related technical fields, including leadership at Principal, Staff, or Lead Engineer scope
- Demonstrated experience defining processes, workflows, and readiness criteria for new-product introduction in large-scale data center or infrastructure environments
- Broad systems knowledge across compute, networking, storage, memory, firmware, operating systems, racks, power distribution, cooling, and data center operations
- Hands-on Linux experience, including scripting or automation used to collect diagnostics, telemetry, configuration, and health information
- Experience with failure analysis and validation of AI compute, server, networking, or other complex data center equipment
- Ability to define telemetry, diagnostic coverage, quality metrics, and fleet-level signals that distinguish product issues from deployment, handling, or environmental problems
- Proven ability to lead multidisciplinary technical work across architecture, hardware, software, facilities, data center engineering, and site reliability teams without relying on direct authority
- Clear written and verbal communication skills, including ability to produce precise technical workflows and explain operational risks and decisions to engineering leaders
PREFERRED QUALIFICATIONS:
- Experience leading data center engineering, platform introduction, or infrastructure readiness initiatives
- Experience operating or supporting high-density AI or high-performance computing systems at fleet scale
- Experience with telemetry platforms, automated diagnostics, serviceability tooling, and quality metrics for compute and networking equipment
- Experience with rack-as-a-system architectures, direct liquid cooling, high-power racks, and operational controls for safe deployment and service
- Experience working with suppliers, field-service teams, manufacturing, or logistics partners on equipment lifecycle, quality, repair, or failure-disposition processes
