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OpenAI's Pricing & Monetization team is seeking a Pricing Operations Lead to translate pricing and packaging decisions into scalable execution. This role sits at the intersection of business strategy, systems thinking, and program management, partnering closely with Product, Engineering, Billing, Finance, and GTM teams.
You will lead the operational execution of pricing and packaging decisions from approval through implementation and launch. Key responsibilities include:
- Translate pricing strategy, policies, and launch decisions into clear business requirements for billing, quoting, revenue, and related systems teams
- Partner with cross-functional teams to manage dependencies, scope tradeoffs, testing needs, and launch readiness
- Own pricing-related requirement intake and prioritization, ensuring requests are clear, well-managed, and tied to business needs
- Support the design and implementation of new product, SKU, packaging, and billing configurations as pricing changes move into production
- Establish lightweight but effective pricing operations processes, including governance, documentation, sign-offs, and issue tracking
- Identify recurring friction in pricing execution and drive improvements that reduce ambiguity, delays, and rework
The ideal candidate is a proactive problem-solver who excels at bringing structure to ambiguous challenges. You should be analytical, detail-oriented, skilled at balancing multiple priorities, and passionate about driving high-stakes projects forward. Success requires strategic thinking, cross-functional collaboration, and precision in execution.
REQUIREMENTS:
- 6+ years of experience leading pricing operations or closely related monetization, commercialization, or revenue operations work
- Strong track record of implementing complex pricing or packaging decisions across cross-functional teams
- Ability to translate pricing intent into practical system requirements, launch plans, operating workflows, and stakeholder decisions
- Experience partnering closely with billing systems, product, engineering, finance, and go-to-market teams
- Highly organized with ability to manage multiple workstreams, dependencies, risks, and timelines simultaneously
- Clear communication skills with both business and technical audiences; ability to drive accountability without creating unnecessary process
- Deep commitment to operational precision, customer clarity, and building systems that scale as pricing complexity grows
- Self-starter who can operate effectively in a fast-paced, high-ambiguity environment
