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ServiceNow is seeking an Advisory Solution Consultant – Platform, Data & AI to serve as a technical and solution expert partnering with Solution Sales Executives. You will focus on Data solutions while driving broader Custom Application and AI initiatives, architecting and positioning advanced AI and Data solutions on the ServiceNow platform.
You will act as a trusted technical advisor to architects, translating complex architectures into measurable business value and enabling customers to modernize their data ecosystems while realizing the full potential of AI-enabled workflows.
Key Responsibilities:
- Build trusted customer relationships and engage early to support shaping AI, Custom Application, and Data strategies
- Lead consultative discovery sessions with C-suite stakeholders to understand business challenges, define requirements, and co-create solution visions aligned with ServiceNow's Agentic Platform, Data & AI capabilities
- Design innovative, state-of-the-art solution experiences addressing specific business challenges through impactful storytelling
- Serve as technical subject matter expert throughout the sales process, qualifying opportunities, responding to RFPs/RFIs, and providing architectural guidance
- Provide thought leadership showcasing ServiceNow innovations to the community, sales, and solution consultant teams
- Collaborate with broader Solution Consulting teams to build and present reusable demonstrations, proof-of-concepts, and "art of the possible" workshops
- Drive regional knowledge and best-practices sharing and enablement activities for colleagues, customers, and partners
- Present at executive briefings, industry events, and partner forums on data, analytics, and AI-driven enterprise transformation
- Lead executive briefings on AI operating models, governance, ROI, and responsible AI considerations
- Provide customer-based product feedback to Product Management
- Integrate AI/ML, business intelligence, and analytics strategies into customer solutions
- Ensure customer advocacy, renewal, and upsell by overseeing adoption and value realization
- Build industry-specific playbooks linking AI use cases to functional outcomes (IT, customer operations, employee experience, security)
Requirements:
- 5+ years in presales solution consulting, technical architecture, or solution delivery in AI, Data, Analytics, or cloud platforms
- Strong business acumen and communication skills to translate technical capabilities into clear business outcomes and value realization
- Hands-on experience with GenAI, LLMs, Knowledge Graphs, and Vector Databases; strong understanding of data fabric architectures, data integration strategies, and modernization of legacy data ecosystems to support AI-first strategy (beneficial)
- Skilled in architectural and value-based discussions on advanced analytics and/or AI, preferably with proficiency in data-driven Agentic AI business solutions
- Proven ability to engage, influence, and build trust with C-level and senior stakeholders, especially Chief Data Officers, CIOs, Chief AI Officers, and Enterprise Architects
- Knowledge of business process automation and API management
- Experience integrating AI into business processes, decision-making, and workflow automation
- ServiceNow knowledge (plus)
- Fluency in German and English (essential)
- Willingness to travel regionally (up to 40–50%) to engage with customers, partners, and internal teams
