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Ada is an AI customer service platform that has powered over 5.5 billion interactions for enterprise brands like Square, YETI, IPSY, and Monday.com. The company is seeking a Presales Consultant to join the North American Solutions Consulting team as the technical voice in high-value deals.
In this hands-on role, you will partner with Account Managers and Account Executives to conduct discovery with customer service leaders, identify operational challenges, and demonstrate Ada's AI agent capabilities across chat, email, and voice channels. You will design automation-first solutions for complex deals, help clients understand how generative AI fits their business needs, and serve as a bridge between the field and product/engineering teams.
Key responsibilities include:
- Taking full technical ownership of a North American book of sales leaders within your first quarter, from initial discovery through technical scoping
- Building custom, prospect-branded demos of Ada and creating reusable demo assets for the team
- Leading technical evaluations and proofs of concept to convert interested buyers into confident customers
- Ensuring closed deals have clear technical scoping handoffs to the Professional Services team
- Owning technical responses to RFPs and security questionnaires
- Growing technical win rate, influenced pipeline, and closed ARR while feeding product gaps back to engineering
Ada was founded in 2016 and is backed by over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures.
Requirements:
- 3–5 years of experience in presales, solutions consulting, or presales engineering
- Proven track record of winning deals by communicating value and differentiation
- Strong understanding of AI technologies, including LLMs and generative models, and their business applications
- Technical proficiency with APIs, SaaS platforms (e.g., Salesforce, Shopify, Zendesk, HubSpot), and integration methodologies
- Exceptional communication, storytelling, and relationship-building skills
