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Twilio is seeking a Presales Architect to drive technical wins and design scalable customer engagement solutions using Twilio's API platform. You will act as a trusted technical advisor for strategic enterprise prospects, bridging the gap between complex business problems and Twilio's communication APIs.
Key Responsibilities:
- Partner with enterprise sales executives to lead technical discovery sessions, translating complex business requirements into comprehensive Twilio solutions
- Design and architect scalable, secure, and resilient communication workflows using Twilio's suite of APIs (SMS, Voice, Video, Flex, etc.) tailored to client-specific use cases
- Develop and deliver compelling technical demonstrations, custom prototypes, and proofs-of-concept (POCs) that articulate the business value of the Twilio platform
- Mitigate technical risks and overcome objections during the sales cycle by providing authoritative guidance on security, compliance, integration patterns, and architectural best practices
- Collaborate with product and engineering teams to relay critical market feedback, feature requests, and emerging trends to influence the Twilio roadmap
The role is remote-based in Singapore with approximately 50% travel anticipated to connect in-person with customers and team members.
Requirements:
- 5+ years of experience in presales, sales engineering, or solutions architecture roles, preferably within CCaaS, CPaaS, or enterprise SaaS
- Demonstrated proficiency in at least one mainstream programming language (Node.js, Python, Java, or C#)
- Hands-on experience integrating and troubleshooting RESTful APIs
- Exceptional presentation and communication skills with ability to distill complex cloud architecture, web security, and enterprise integration concepts for both technical and C-level stakeholders
Desired:
- Bachelor's degree in Computer Science, Software Engineering, or related technical field, or equivalent practical industry experience
- Curiosity and willingness to work with ambiguity
About Twilio
SaaS / Enterprise Software — authentication and identity infrastructure for developers.
