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Atlys is building an AI-first platform to remove friction from international travel. The company has processed visas for 1M+ travellers across 127 countries and is expanding rapidly.
As a Pre-Sales Associate, you will be one of the first points of contact for potential customers, responsible for understanding their travel needs and guiding them toward the right Atlys solution. This is a high-volume, customer-facing role combining communication skills with commercial instinct.
Key responsibilities:
- Engage and qualify potential customers through calls, chats, and email by understanding their travel needs and recommending appropriate Atlys solutions
- Explain products and visa processes clearly so customers feel confident in their decisions and understand next steps
- Drive lead conversion through timely follow-ups, addressing objections, and moving prospects toward purchase decisions
- Identify recurring customer questions, pain points, and opportunities to improve conversion rates and customer experience
- Collaborate with Sales, Marketing, Fulfilment, and Product teams while maintaining accurate lead and interaction data
Work arrangement: Monday–Friday in-office at Delhi HQ, plus one rotational work-from-home shift on either Saturday or Sunday (6-day schedule).
The company offers competitive compensation with equity participation, comprehensive health insurance (covering family), paid time off, office meals (lunch, high tea, dinner), learning & development credits, relocation support, high-spec equipment, and office amenities including pickleball, table tennis, gaming, and a flight simulator.
REQUIREMENTS:
- 1+ years of experience in pre-sales, sales, customer success, or another customer-facing role
- Clear and confident communication; ability to simplify complex information into human conversations
- Persuasive yet empathetic approach; strong ability to understand actual customer needs
- Proactive, organized, and comfortable managing multiple conversations and follow-ups in a fast-paced environment
- Comfortable with a 6-day work schedule including in-office presence and rotational weekend shifts
