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Liftoff is an AI-powered performance marketing platform for the mobile app economy. This hybrid role combines Performance Strategist responsibilities with ownership of billing and collections operations for strategic APAC/GCR customers, serving as an operational bridge between Commercial, Finance, and Performance Strategy teams.
PERFORMANCE STRATEGY RESPONSIBILITIES:
- Maintain ownership of accounts and provide pooled support across Existing and New Business functions
- Serve as point of contact for a limited number of key clients, including ad-hoc interactions, campaign optimization, account team collaboration, and internal escalation of niche issues
- Optimize campaigns for post-install goals using Looker, proprietary tools, and dashboards; make recommendations to enhance customer strategies and identify product needs
- Lead cross-functional communication across technical and non-technical teams
- Understand Liftoff's product nuances and trends
BILLING & COLLECTIONS OPERATIONS:
- Manage billing operations and collections workflows for strategic customers, including bespoke workflows for key enterprise accounts
- Partner with Accounts Receivable to monitor outstanding invoices, payment status, and collections activities
- Coordinate resolution of billing discrepancies, payment exceptions, and invoice-related issues
- Handle invoice number gap investigations, invoice split requests, prepayment/post-payment follow-ups, billing corrections, and payment reconciliation
- Manage Liftoff customer email alias
- Support enterprise billing processes and credit checks (primarily Pan-APAC)
- Manage client-specific manual reconciliation tasks (e.g., dashboard-to-invoice matching for Japan/China)
- Support Salesforce/RevOps tasks such as multi-account setup and discrepancy resolution
CROSS-FUNCTIONAL FINANCE COORDINATION:
- Serve as primary operational liaison between APAC Commercial teams and Global AR, Revenue Operations, Deal Desk, and Revenue Leadership
- Drive alignment across teams, coordinate issue resolution, and ensure timely execution of billing and finance-related requests
- Chase account teams on significantly overdue invoices and provide consolidated status updates to Finance
PROCESS IMPROVEMENT & AUTOMATION:
- Identify opportunities to optimize billing, collections, and finance workflows
- Improve collaboration between Finance and Commercial teams
- Drive process standardization and automation to improve efficiency, scalability, and visibility across APAC billing operations
- Leverage AI to improve and streamline current processes
REQUIREMENTS:
- 2+ years of campaign optimization, BI, or analytical experience in adtech; performance-focused optimization experience required
- Prior exposure to billing, collections, or finance operations preferred
- Bachelor's Degree
- Fluent in Business Mandarin and English
- Project management, organizational, and communication skills
- Process-oriented approach and ability to draw insights from data
- Proactive spirit with strong attention to detail
- Comfortable operating across Slack, WeChat, and other communication channels as required by client/region
LOCATION & TRAVEL:
Hybrid role at Singapore hub requiring 2-3 days onsite per week. Expectation to attend in-person team gatherings (project meetings, regional meetups, company-wide events) at least once per quarter.
