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Salary: USD 90,000 - 110,000 / annual
Blank Street is seeking a People Operations Partner to support its field organization during a period of growth. This role serves as a trusted HR partner to General Managers, Shift Leads, and Operations Managers across multiple markets in a high-volume, multi-unit food and beverage business.
You will blend strategic partnership with hands-on execution, supporting field leaders in employee relations, performance management, engagement, staffing, and talent development. This is a highly field-facing role requiring regular time spent in stores and across supported markets.
Key responsibilities include:
**Hire:** Partner with Talent Acquisition and Operations Managers on hiring strategy, interview calibration, and workforce planning. Assess talent quality and team fit, ensure smooth onboarding from offer acceptance through ramp-up, identify hiring gaps and staffing risks, and translate operational priorities into people strategies.
**Develop:** Coach GMs, Shift Leads, and Operations Managers on performance management, accountability, and feedback. Drive execution of people programs including performance coaching frameworks and engagement action planning. Support internal promotions, succession planning, and leadership development. Help leaders navigate difficult conversations with confidence and consistency.
**Retain:** Lead employee relations matters and investigations from intake through resolution. Identify trends in turnover, attendance, engagement, and performance. Act as a trusted resource for employees and managers. Build strong relationships across markets to maintain visibility into team health and morale. Use people data and feedback to improve retention and engagement.
**Protect the Business:** Partner cross-functionally with Talent Acquisition, Payroll, Training, Finance, and Operations. Advise field leaders on policies, compliance, documentation, and risk. Use people data and operational trends to identify risks and support business decision-making. Ensure consistent application of people practices across markets.
The role is based in-person in the Brooklyn, NY office, reports to the HRBP Manager, and requires frequent travel across supported markets and stores.
**Requirements:**
- 4+ years of HR or People Ops experience, with experience supporting frontline, hourly, or field-based teams
- Experience in food & beverage, hospitality, retail, or another high-volume customer-facing environment preferred
- Working knowledge of labor laws and compliance requirements
- Demonstrated experience coaching managers and partnering with leaders to navigate employee relations, performance, and team challenges
- Proven ability to manage multiple priorities and meet deadlines in a high-volume environment
- Demonstrated ability to stay organized and detail-oriented across multiple workstreams
- Comfortable using HR systems and tools (HRIS, ATS, Google Suite)
- Ability to handle sensitive information with discretion and sound judgment
- Ability to regularly travel to stores and across supported markets as needed
- Must be based in NYC with flexibility to travel throughout the market
