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Diesta, a seed-stage B2B SaaS company focused on insurance finance, is seeking a People & Operations Manager to coordinate day-to-day people, hiring, and business operations as the company scales. Reporting to the Chief of Staff, you will serve as a reliable operational partner across recruitment, employee experience, office operations, and internal processes.
Key Responsibilities:
Talent Acquisition & Candidate Experience: Own job postings, candidate records, and hiring documentation. Support sourcing and conduct initial screening calls to assess candidate suitability, motivation, and role fit. Coordinate interview scheduling, take-home assignments, feedback loops, and follow-ups to ensure a professional, consistent candidate experience.
People Operations & Employee Lifecycle: Coordinate onboarding and offboarding, including contracts, right-to-work documentation, equipment, access, and employee records. Maintain accurate people data, leave and absence records, probation milestones, and routine HR administration. Support performance-review, feedback, and employee-experience processes.
Business & Office Operations: Coordinate internal meetings, team logistics, office supplies, equipment, and facilities. Manage routine supplier, invoice, and purchasing administration. Help plan team events, offsites, and internal communications.
Operational & Administrative Support: Support the Chief of Staff with administrative and office-related duties. Take ownership of ad-hoc projects that support smooth business operations.
Stakeholder Coordination: Build trusted relationships with candidates, employees, hiring managers, and external suppliers. Keep the Chief of Staff informed on progress, priorities, and issues requiring escalation.
Within 30 days, you will gain understanding of Diesta's team structure, people processes, and hiring priorities while taking ownership of core recruitment coordination and routine people administration. By 60 days, you will coordinate candidate pipelines, interviews, and employee-lifecycle processes with increasing independence. By 90 days, you will own day-to-day coordination with minimal oversight and improve processes for scalability.
The role is hands-on and highly organized, requiring comfort moving between people administration, candidate management, onboarding, team logistics, and operational projects. You will escalate sensitive HR, payroll, legal, and employee-relations matters to the Chief of Staff and relevant advisors.
Diesta offers a hybrid work model with a central London office (Bank/Liverpool Street), private healthcare insurance, regular team lunches and international offsites, state-of-the-art technical equipment, and 22 days annual leave (excluding bank holidays). The company culture emphasizes high trust, low ego, and values competence, commitment, and transparency.
Requirements:
Core Skills (Required):
- Excellent organisational skills with ability to manage competing people, hiring, and operational priorities simultaneously
- Strong written and verbal communication, with confidence working with candidates, employees, senior stakeholders, and external suppliers
- High attention to detail when managing confidential records, schedules, employee processes, documentation, and follow-ups
- Ability to work independently, use good judgement, keep others informed, and know when issues need escalation
- Comfortable handling confidential information with discretion, professionalism, and appropriate boundaries
Nice-to-Haves:
- Experience in people operations, HR administration, recruitment coordination, office management, executive support, or startup operations
- Experience using applicant tracking systems, HRIS platforms, job boards, LinkedIn, candidate databases, or operational trackers
- Familiarity with onboarding, employee lifecycle administration, right-to-work processes, office operations, or supplier coordination
