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Salary: USD 160,000 - 200,000 / annual
Valon is an AI-native platform for mortgage servicing, powering 1 in 6 U.S. mortgages across major servicers like Newrez, Carrington, and ServiceMac. The company recently raised $150M Series D at a $2.3B valuation and is scaling rapidly in regulated fintech.
You'll lead People Operations as a hands-on player-coach, owning and improving the systems and processes that support employees from offer through offboarding. This is a senior role that combines strategic roadmap-setting with direct execution and team leadership.
Key responsibilities:
**Employee Lifecycle & Systems**: Own onboarding, offboarding, transfers, leaves of absence, and employment changes. Ensure accurate employee data, documentation, and cross-functional handoffs. Serve as the owner of Rippling as the source of truth for employee data and People Ops workflows, maintaining HRIS data integrity, permissions, and operational reporting.
**Payroll & Compliance**: Own end-to-end multi-state payroll processing, including payroll tax compliance, state and local tax registrations, and account management. Partner with Finance and payroll providers to resolve issues and maintain audit-ready documentation.
**Benefits & Leave Administration**: Manage day-to-day benefits administration, vendor coordination, renewals, open enrollment, and employee support. Coordinate leave processes and workers' compensation coverage, including renewals, audits, and claims coordination.
**Immigration & Work Authorization**: Coordinate immigration and work authorization processes with employees, outside counsel, and vendors. Track cases, deadlines, and documentation while ensuring appropriate confidentiality.
**Team Leadership & Roadmap**: Set vision and priorities for People Ops aligned with company needs. Build and execute a roadmap of programs and projects with clear owners, milestones, and success measures. Coach and develop People Ops teammates through feedback, training, and increasing ownership. Create playbooks and operating standards.
**Automation & Improvement**: Identify repetitive or error-prone workflows and redesign them using no-code, low-code, and AI tools. Improve connections between Rippling and other systems. Measure impact on manual work reduction and employee experience.
You'll balance strategic roadmap execution with day-to-day operations, staying close enough to handle complex issues and model excellent execution.
**Requirements:**
- 7+ years in People Operations, HR Operations, or related function
- Meaningful experience owning broad People Ops responsibilities in a scaling organization
- Deep, hands-on experience administering and optimizing Rippling
- Strong experience with benefits administration, renewals, enrollment, vendor management, and employee support
- Experience coordinating immigration and work authorization processes with outside counsel or immigration providers
- Hands-on experience owning end-to-end multi-state payroll, including payroll taxes, registrations, and account management
- Experience with HRIS data integrity, compliance, documentation, and employee lifecycle operations
- Demonstrated examples of building and implementing automation in People workflows
- Experience coaching or developing People Ops teammates
- Strong cross-functional judgment and communication skills
- High discretion, attention to detail, and comfort handling sensitive employee information
- Hands-on operating style: comfort improving systems while doing the work
**Nice to have:**
- Compensation or performance-cycle operations experience
- Compensation benchmarking, job architecture, or compensation administration
- International employee support through employer of record (EOR)
- Multi-state compliance experience
- Experience building integrations, reporting workflows, or employee self-service tools
- Experience with APIs or technical automation tools
