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Vensure Employer Solutions, the largest privately held HR technology and services organization in North America, is seeking an experienced Payroll Supervisor to lead day-to-day operations for a payroll team in Westmount, Quebec. The company serves over 95,000 businesses and processes more than $135 billion in annual payroll annually.
In this role, you will provide operational leadership and direction to a team of Senior Payroll Specialists, Payroll Specialists, Payroll Assistants, and Payroll Associates. You will ensure all client payrolls are processed accurately, efficiently, and on schedule while maintaining high service levels and compliance standards.
Key responsibilities include:
- Supervise and coach payroll team members, conducting performance reviews and providing ongoing development guidance
- Ensure accurate and timely completion of client payrolls according to established deadlines
- Monitor team workloads, productivity, accuracy, and service quality metrics
- Serve as second-level escalation point for complex payroll issues and client concerns
- Review and approve PTO, timecards, payroll data, employee changes, overtime, bonuses, deductions, benefits, garnishments, and tax adjustments
- Ensure payroll calculations comply with applicable federal, provincial, and local requirements
- Prepare and review payroll reports covering earnings, taxes, deductions, leave, retirement savings, and benefits
- Assist with current-year and prior-year payroll voids and adjustments
- Analyze payroll problems and communicate solutions effectively
- Develop and implement best practices to improve payroll efficiency, accuracy, and service quality
- Review existing procedures and recommend improvements
- Collaborate with other departments to resolve payroll issues and improve client service
- Participate in hiring and onboarding of payroll team members
- Lead departmental meetings and support additional payroll projects as assigned
Requirements:
- High School Diploma or equivalent (combination of experience, skills, education, certifications, or relevant job training)
- 5–7 years of payroll processing experience, preferably in payroll services, PEO, HCM, HR services, or similar environment
- Demonstrated experience handling or managing multi-provincial Canadian payroll
- Experience with Canadian payroll systems and high-volume payroll processing
- Strong understanding of Canadian payroll processing, calculations, deductions, taxes, benefits, garnishments, overtime, bonuses, and payroll adjustments
- Previous experience supervising, leading, coaching, or mentoring payroll professionals strongly preferred
- Experience with payroll compliance and Canadian federal/provincial payroll requirements
- Bilingual proficiency in French and English required
- PCP (Payroll Compliance Practitioner) or PLP (Payroll Leadership Professional) certification required
- Certified Payroll Manager (CPM) designation strongly preferred
- Strong organizational and time-management skills with ability to prioritize competing deadlines in high-volume environment
- Strong analytical and problem-solving abilities with sound judgment
- Ability to work effectively under pressure while maintaining accuracy
- Strong leadership, coaching, and employee development skills
- Excellent written and verbal communication skills with ability to adapt to different audiences
- Strong collaboration skills with internal departments and cross-functional teams
- Self-motivated and capable of working independently with minimal supervision
- Strong accountability and attention to detail
- Proficiency with Microsoft Office, particularly Excel and Outlook
- Ability to identify opportunities for process improvement and operational efficiencies
