SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 23.5 - 28 / hourly
Pie Insurance is seeking a Payroll Partner Service Advocate to join its Payroll Partner team. This mid-level customer service role focuses on resolving routine to advanced customer issues and requests from payroll partners and insureds.
Key Responsibilities:
- Provide responsive, timely, and relevant service to payroll partners via email and platform-based communication
- Maintain SLAs set by the Payroll Partner Ops team consistently and efficiently
- Handle policy issuance, general questions, follow-up communication, cancellation requests, renewal policy management, and urgent escalations
- Respond within 24 hours or less to requests from payroll partners
- Apply advanced Workers Comp knowledge to policy, billing, and agency questions
- Build relationships with partners and internal teams to ensure consistent, excellent communication
- Seek resolutions while anticipating ways to prevent future issues
- Advocate for payroll partner needs and customer perspectives
- Support onboarding and training of new hires, including process training and feedback
- Assist in testing and training of new processes and systems
- Maintain library of SOPs and training materials
- Complete other duties as assigned
About Pie Insurance:
Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and easy. The company leverages technology to transform how small businesses buy and experience commercial insurance.
Requirements:
- High school diploma or GED required
- Associate degree, trade/technical school certificates, or bachelor's degree preferred
- 1+ year in a high-volume customer contact environment required
- 1+ year of insurance customer service, administrative, or sales experience required
- 1+ year Payroll Partner customer service experience preferred
- Demonstrated problem-solving skills with ability to develop sound processes and workflows
- Ability to navigate and solve advanced to complex issues within Pie's platforms
- Ability to think ahead and identify hidden obstacles
- Proficient communication skills (verbal and written) to build strong relationships
- Advanced speed, accuracy, and consistency in completing work
- Intermediate problem-solving skills to resolve simple to moderately complicated problems with little guidance
- Self-direction and responsibility for own tasks, deliverables, and timelines
- Ability to work collaboratively in a team environment
- Proficiency with G-Suite Tools, Salesforce, Payment Processing Systems, and Slack highly preferred
