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Salary: USD 64,000 - 80,000 / annual
Flywire is a global payments enablement and software company serving over 5,300 clients across education, healthcare, travel, and B2B industries. The Payment Operations Specialist, Infrastructure & Network Enablement role is responsible for leading the execution of strategic payment initiatives while driving operational excellence across Flywire's global payment network.
You will be accountable for end-to-end project delivery, incident management, partner and bank performance oversight, and operational governance. The role ensures payment capabilities are delivered safely, efficiently, and at scale across the organization.
Key responsibilities include:
**Project Delivery & Governance:** Drive successful execution of strategic payment initiatives from planning through production, ensuring operational readiness and cross-functional alignment. Coordinate execution across Product, Network, Treasury, Finance, and Operations teams to ensure timely delivery. Manage project dependencies, track milestones, and identify risks to project timelines. Provide regular status updates to stakeholders, highlighting blockers and proposed solutions. Contribute to operational readiness plans for new markets, products, and payment capabilities.
**Incident and Operational Excellence:** Support the incident management framework across Operations. Contribute to major incident response, root cause analysis, and post-incident reviews to minimize recurrence. Track operational metrics such as incident resolution time and SLA adherence.
**Partner and Bank Performance:** Assist in the governance of payment partners and banking relationships. Help develop and maintain partner/bank scorecards measuring reliability, performance, and operational quality. Identify and document network optimization opportunities to support team strategy.
**Leadership & Communication:** Influence effectively across global stakeholders to drive operational progress. Communicate clear, data-driven updates regarding operational performance.
**Requirements:**
- Undergraduate degree
- 3+ years of experience within Payments, Fintech, Banking, or Financial Services
- Proven experience supporting or leading cross-functional project execution
- Strong understanding of payments operations, banking infrastructure, and payment life cycles
- Demonstrated experience with incident management and operational troubleshooting
- Excellent stakeholder management and communication skills
