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Payoneer is a global financial platform founded in 2005 that removes friction from cross-border business. The company serves over 2,500 colleagues worldwide and operates in 190+ countries, helping businesses manage global payments, compliance, multi-currency workflows, workforce management, and business intelligence.
As a Payment Operations Specialist, you will be at the center of Payoneer's global cards and payments operation, ensuring millions of transactions are processed accurately, reliably, and on time. You will own key operational processes across card issuing and transaction processing, work closely with Mastercard, banking partners, and processors, and play an important role in identifying issues, improving operational performance, and supporting the launch of new card products and capabilities.
Key Responsibilities:
- Own day-to-day card and payment processing operations, ensuring accuracy, timeliness, and compliance with internal controls and card scheme requirements
- Monitor transaction flows across card schemes, processors, and banking partners, proactively identifying and resolving operational exceptions
- Serve as a key operational point of contact for banks, Mastercard, and processing partners
- Investigate and resolve payment discrepancies, failed transactions, chargebacks, reconciliation issues, and settlement breaks
- Monitor operational KPIs, SLAs, and partner performance, identifying trends and escalating risks when needed
- Work closely with Product, Engineering, Risk, Compliance, Finance, and Customer Support to resolve issues and support new product and market launches
- Drive continuous improvement and automation across payment operations processes, procedures, and controls
- Maintain clear operational documentation and help improve scalability and efficiency across the cards operation
Requirements:
- 4+ years of experience in payment operations, card operations, card issuing, or a related operational role within a fintech, bank, processor, or payments company
- Hands-on experience managing card issuing or card processing operations end-to-end
- Strong understanding of the cards and payments ecosystem, including issuing, card schemes such as Mastercard and Visa, processors, clearing, settlement, and reconciliation
- Hands-on experience with transaction processing, reconciliation, exception handling, and operational issue resolution
- Experience working directly with banking partners, card schemes, or processors in an operational capacity
- Experience working cross-functionally with Product, R&D, Finance, Business, Legal, Risk, and Compliance teams
- Understanding of interchange fee calculations
- Familiarity with Mastercard products such as Debit, Prepaid, Credit, Travel, World Elite, Stablecoin, and Employee Card programs
