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Lyra Health is a leading mental health care provider serving over 20 million people globally through employer partnerships and health plan relationships. The company has delivered 15+ million mental health sessions and published 35+ peer-reviewed studies demonstrating that their AI-powered care model helps people recover twice as fast and reduces overall healthcare claims costs by 26% annually.
In this role, you will serve as the primary point of contact for health plan integration setups, managing the technical and operational connectivity between Lyra and payer systems. Your day-to-day responsibilities include:
- Coordinate with payers to establish technical and operational connectivity for standard integration systems
- Translate payer-specific requirements into actionable implementation steps for internal engineering and operations teams
- Serve as liaison between internal teams (Sales, Product, Engineering, Payer Billing Operations, Customer Success) and external payer stakeholders
- Implement, configure, and troubleshoot health plan and health system technical integrations, particularly around eligibility, claims, and billing workflows
- Participate in customer and partner kickoff meetings to ensure alignment throughout the customer journey
- Manage project plans, timelines, and milestones to ensure timely and accurate delivery
- Execute annual benefit updates throughout the customer lifecycle to maintain data integrity
- Support cross-functional collaboration on integration projects and operational initiatives
This is an ideal role for someone who thrives in fast-paced healthcare environments and enjoys bridging technical and operational domains.
REQUIREMENTS:
- 3+ years of work experience in a high-growth, fast-paced environment
- Deep understanding of health plan structures, payer operations, claims billing, and utilization management workflows
- Hands-on experience with RTE (270/271), claims (837), accumulators, and/or similar healthcare integrations
- Preferred experience with systems like Asana and Salesforce
- Strong project management skills with ability to manage multiple work streams and competing priorities
- Exceptional communication skills and ability to work cross-functionally with technical and non-technical stakeholders
- Comfortable navigating ambiguity, anticipating risks, and proactively driving issues to resolution
- Passion for collaboration across internal teams, both leading and supporting multiple stakeholders
