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Sierra is the leading platform for customer-facing AI agents, serving major brands including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank. The company is headquartered in San Francisco with growing offices across North America, Europe, and Asia. Co-founded by Bret Taylor (former Salesforce co-CEO, Google Maps co-creator, OpenAI Board Chair) and Clay Bavor (18-year Google veteran who led Google Labs and AR/VR initiatives).
In this role, you will drive partner activation and ecosystem growth through comprehensive onboarding, enablement, certification, governance, and operational support programs. You'll build and continuously improve systems, playbooks, processes, and partner-facing resources (onboarding guides, enablement content, FAQs, documentation) that enable Sierra's partnership ecosystem to scale efficiently.
You will coordinate cross-functional execution across Product, Engineering, Sales, Solutions Engineering, Customer Success, Marketing, Legal, GTM Operations, and Partnerships to support product launches, technology integrations, joint GTM programs, co-sell motions, and strategic initiatives. You'll plan and execute ongoing partner engagement through enablement sessions, webinars, QBRs, executive business reviews, newsletters, office hours, partner events, and continuous partnership management.
You will build reporting infrastructure and leverage data to improve partnership health, tracking partner activation, engagement, pipeline contribution, partner-influenced revenue, and overall performance while identifying friction points and continuously improving how Sierra launches, activates, and scales partnerships.
REQUIREMENTS:
- 6+ years of experience in partnership management, partner programs, partner success, ecosystem operations, program management, or related function within an enterprise SaaS company
- Experience launching, activating, and scaling strategic partnerships, including partner onboarding, enablement, certification, joint GTM execution, technology launches, and ongoing partner success
- Strong cross-functional operator with experience influencing Product, Engineering, GTM, Customer Success, Marketing, Legal, and external partners without direct authority; exceptional organizational, communication, analytical, and project management skills
- Comfortable with APIs, integrations, and technical product concepts; ability to collaborate closely with technical teams without needing to be an engineer
- Fluent with modern AI tools and workflows, actively using AI to improve your work; understanding of how AI is changing enterprise software, customer engagement, and partnership models; thrives in ambiguity and enjoys turning strategy into repeatable execution
PREFERRED QUALIFICATIONS:
- Experience supporting and scaling strategic partnership programs across product and technology partnerships, cloud ecosystems, systems integrators, strategic alliances, or channel networks in high-growth global environments
- Experience working across enterprise software ecosystems and partners such as AWS, Google Cloud, Microsoft, Salesforce, ServiceNow, Stripe, Twilio, Snowflake, Databricks, or large global systems integrators; familiarity with PRM, CRM, partner enablement, learning management, and collaboration platforms
- Technical and AI ecosystem experience, including AI platforms, developer tools, or enterprise software; prior software development, solutions engineering, or technical implementation experience a plus
