SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 110,000 - 180,000 / annual
Finix is building the global operating system for fintech, starting with payments. The company processes tens of billions of dollars annually both in-store and online, serving everyone from startups to publicly traded companies. Founded in 2015 and headquartered in San Francisco, Finix has raised over $200M from top-tier investors including Acrew Capital, Lightspeed Venture Partners, American Express Ventures, Bain Capital Ventures, Homebrew, Inspired Capital, and Visa.
As Partnership Success Manager, you will own the health, growth, and productivity of Finix's partnerships after they are signed. While Strategic Partnerships Managers focus on sourcing and closing deals, you will take over at close and transform those relationships into a reliable, scaling source of qualified pipeline and revenue. You will be the day-to-day owner of the partner portfolio, responsible for onboarding partners, driving Sales Accepted Opportunities (SAOs), and keeping partners engaged and productive.
Key Responsibilities:
- Own the post-close partner relationship and serve as the primary point of contact for partners once agreements are signed
- Drive SAO generation by actively working with partners to identify, qualify, and route new merchant leads into Finix's sales pipeline
- Onboard and enable new partners through training, resource sharing, and expedited time-to-first-opportunity
- Manage day-to-day partner operations and administrative tasks, including tracking referrals, maintaining partner records, and ensuring data accuracy across systems
- Monitor partner health and performance, proactively identifying at-risk or underperforming partners and building re-engagement plans
- Collaborate cross-functionally with Sales to ensure partner-sourced leads are followed up on and progressing through the pipeline
- Support partners with ongoing enablement, including marketing collateral, co-selling support, and product/process guidance
- Track and report on partner performance metrics, including SAO volume, pipeline contribution, and sourced revenue by partner
- Build and refine repeatable processes for partner onboarding, enablement, and ongoing success as the program scales
This role is ideal for someone highly organized, relationship-driven, and energized by operational execution—comfortable managing many partners simultaneously and obsessive about follow-through.
Requirements:
- 3+ years of experience in partner management, customer success, account management, or a related relationship-management role, ideally at a high-growth SaaS or payments company
- Track record of managing a portfolio of relationships and driving measurable outcomes (pipeline, revenue, retention, or engagement)
- Strong organizational skills and attention to detail, with the ability to juggle many partners and tasks simultaneously
- Excellent communication and relationship-building skills across both internal teams and external partners
- Comfort with operational and administrative work, including CRM hygiene, reporting, and process management
- Proactive, solutions-oriented mindset and ability to operate in a fast-changing, zero-to-one environment
- Experience with CRM and partner tools (Salesforce, HubSpot, PRM platforms, etc.)
- Previous experience in payments or FinTech is a plus
