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ServiceNow is seeking a Partner Technology Architect to serve as the primary strategic interface for Global and Strategic Regional partners. This role combines pre-sales technical excellence, business development, solution strategy, and AI-first technology adoption to drive holistic partner growth.
You will serve as the dedicated strategic counterpart for assigned partner organizations, owning the full spectrum from pre-sales technical engagement through strategic co-innovation and business growth advisory. This includes building trusted relationships with partner executives and practice leaders, leading joint business planning to align partner investments and go-to-market priorities, and advising partners on practice growth and readiness for AI-enabled offerings.
On the pre-sales side, you will lead technical discovery sessions, executive briefings, and solution demonstrations that articulate platform value and accelerate partner-led deal velocity. You will drive solution strategy, helping partners align offerings to high-value industry workflows and customer outcomes. You will translate platform and AI capabilities into partner-differentiated, scalable solutions at the conceptual and architectural level, maintaining strong workflow fluency across enterprise domains including CRM, IT, Security, and Business Services.
You will champion AI-first solution design, including intelligent workflows, automation, and agent-based use cases. You will orchestrate partner engagement with Partner Solution Architects and domain-specialist advisors to accelerate solution development, ensuring partner offerings progress from concept through validation to scalable commercialization.
Value engineering is critical: you will connect solution strategy to measurable business outcomes including efficiency, growth, ROI, and time-to-value, and support executive-level conversations with clear value narratives. You will coordinate across internal specialist teams to deliver a unified partner experience.
Travel up to 50% for partner, customer, and organizational activities is expected. Fluent and native Bahasa speaker required.
REQUIREMENTS:
- 8+ years of experience in pre-sales solution consulting, partner strategy, enterprise technology advisory, or related roles with proven success leading technical discovery, demonstrations, and partner engagements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving (may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI's potential impact)
- Fluent and native Bahasa speaker
- Own day-to-day partner relationship management (coordinates with Partner Management)
- Manage commercial contracts, pricing, or financial program management
PREFERRED EXPERIENCE:
- Experience with ServiceNow platform and AI capabilities (Now Assist, AI Agents)
- Deep familiarity with at least one industry vertical (e.g., Financial Services, Healthcare, Manufacturing, Public Sector)
- Working knowledge of AI-enabled use cases, automation patterns, and data-driven workflows
- Solid understanding of enterprise platforms and workflow-based solutions at the conceptual and architectural level
- Experience shaping or scaling partner practices, offerings, or go-to-market motions
- Demonstrated ability to connect business strategy, industry context, and technology solutions into actionable partner growth plans
- Strong executive presence with the ability to influence senior partner stakeholders at VP+ level
- Proven experience working directly with partners, system integrators, hyperscalers, or technology alliances
