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ServiceNow seeks a Partner Technical Advisor to serve as the primary strategic interface for Global and Strategic Regional partners. This role combines pre-sales technical excellence with business development and solution strategy, driving holistic partner growth through trusted advisory relationships, industry-aligned solution architecture, and go-to-market leadership.
Key Responsibilities:
Partner Strategy & Business Development: Serve as the dedicated strategic counterpart for assigned partner organizations, building trusted relationships with partner executives and practice leaders. Lead joint business planning to align partner investments, industry focus, and go-to-market priorities. Advise partners on practice growth, specialization strategy, and readiness for AI-enabled offerings. Influence partner-sourced and partner-influenced pipeline through offer-led strategy and solution differentiation.
Pre-Sales Excellence & Solution Strategy: Lead technical discovery sessions, executive briefings, and solution demonstrations that articulate platform value and accelerate partner-led deal velocity. Drive solution strategy, helping partners align offerings to high-value industry workflows and customer outcomes. Translate platform and AI capabilities into partner-differentiated, scalable solutions at the conceptual and architectural level. Maintain strong workflow fluency across enterprise domains including CRM, IT, Security, and Business Services. Design and execute partner-led proofs of concept and co-demonstrations. Provide technical escalation support for critical partner-led opportunities.
AI-First Innovation & Co-Creation: Champion AI-first solution design, including intelligent workflows, automation, and agent-based use cases. Orchestrate partner engagement with Partner Solution Architects and domain-specialist advisors to accelerate solution development. Ensure partner offerings progress from concept through validation to scalable commercialization. Promote responsible, enterprise-ready AI adoption aligned to governance and trust standards.
Value Engineering & Orchestration: Connect solution strategy to measurable business outcomes including efficiency, growth, ROI, and time-to-value. Support executive-level conversations with clear value narratives and outcome-based storytelling. Coordinate across internal specialist teams to deliver a unified partner experience.
Travel up to 50% for partner, customer, and organizational activities.
Requirements:
Required: 5+ years of hands-on ServiceNow experience with strong workflow expertise across multiple products (ITSM, ITOM, SecOps, CSM, HRSD), including a track record of building partner pipeline and shaping co-sell motions grounded in a delivery perspective. 8+ years of experience in pre-sales solution consulting, partner strategy, or enterprise technology advisory, with proven success leading technical discovery, customer demonstrations, and partner engagements. Proven experience working directly with partners, system integrators, hyperscalers, or technology alliances. Strong executive presence with the ability to influence senior partner stakeholders at VP+ level. Demonstrated ability to connect business strategy, industry context, and technology solutions into actionable partner growth plans. Experience shaping or scaling partner practices, offerings, or go-to-market motions. Solid understanding of enterprise platforms and workflow-based solutions at the conceptual and architectural level. Working knowledge of AI-enabled use cases, automation patterns, and data-driven workflows. Deep familiarity with at least one industry vertical (Financial Services, Healthcare, Manufacturing, Public Sector). Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
Preferred & Standout Experience: Experience with ServiceNow platform and AI capabilities (Now Assist, AI Agents). Background in management consulting, strategy advisory, or partner business development. ServiceNow certifications (CSA, CIS, or architectural certifications). Experience across multiple partner routes to market (C&I, MSP, Reseller, Hyperscaler, Build). Familiarity with competitive platforms and ability to articulate ServiceNow differentiation.
