SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 40,000 - 50,000 / annual
Pax8 is hiring a Partner Support Engineer to help power its AI-powered cloud commerce marketplace by resolving complex technical challenges, enabling partner success, and delivering exceptional support to managed service providers.
In this role, you'll sit at the intersection of technology and partner experience. You'll investigate and resolve advanced platform, cloud, billing, licensing, and migration issues; serve as a trusted technical problem solver helping partners navigate their cloud journey; and collaborate with Tier 1 support, Product, Engineering, Sales, and Vendor teams to identify root causes and contribute to long-term solutions.
Key responsibilities include:
- Investigate and resolve advanced platform, cloud, billing, licensing, and migration issues
- Navigate complex escalations while balancing technical accuracy with partner experience
- Collaborate with engineering teams when deeper investigation is required
- Serve as a trusted guide during challenging situations
- Help partners confidently navigate vendor technologies and marketplace processes
- Turn difficult support interactions into positive experiences
- Work closely with cross-functional teams to identify root causes and improve operational excellence
- Create and maintain knowledge articles, troubleshooting guides, and support playbooks
- Share expertise through training and enablement sessions
- Identify opportunities to simplify processes and improve partner experiences
- Embrace emerging technologies, automation, and AI-enabled support practices
Pax8 is a fast-growing, dynamic organization with a startup feel. The company's mission is to build the managed intelligence marketplace and empower small businesses to do more with smarter technology. You'll have access to internal development resources, AI-powered tools, mentorship, and cross-functional collaboration to accelerate your growth.
Requirements:
- Proven technical support experience within cloud, cybersecurity, SaaS, marketplace, or managed services environments
- Demonstrated success handling complex escalations and advanced troubleshooting scenarios
- Substantial experience working with cloud technologies, subscriptions, licensing, identity, migrations, or modern IT infrastructure
- Familiarity with technologies such as Microsoft, CrowdStrike, SentinelOne, Bitdefender, BitTitan, or similar vendor ecosystems
- Confidence documenting issues clearly and communicating technical concepts to both technical and non-technical audiences
- Strong analytical thinking and ability to work through ambiguity using structured troubleshooting methods
- Experience using support and case management platforms
- Collaborative mindset that values cross-functional teamwork and shared success
- Curiosity, resilience, and enthusiasm for continuous learning in a fast-moving technology environment
- Proven expertise across multiple Pax8 product or vendor categories and relevant industry certifications (preferred)
- Bachelor's degree in a related field or equivalent practical experience
- Valid right to work in United States
