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Salary: USD 70,000 - 80,000 / annual
Via is transforming transportation globally through technology. As a Partner Success Manager on the Via Student Transit team, you'll be on the ground floor of one of the company's fastest-growing verticals, working to bring safe, efficient, and flexible transportation to students across the U.S.
In this quota-carrying role, you'll serve as a trusted advisor to school district superintendents and transportation directors. You'll blend strategic relationship management, operational data analysis, and consultative problem-solving to drive growth and long-term renewals.
Key Responsibilities:
- Build and maintain trusted, durable relationships with school district leadership, transportation directors, and operators through empathy, responsiveness, and deep understanding of their priorities.
- Analyze daily, weekly, and long-term transit performance data to identify challenges and provide actionable recommendations that improve routing, student safety, and operational efficiency.
- Lead contract renewals and service expansions by understanding customer goals, negotiating complex agreements, and growing year-over-year adoption and revenue across your partner portfolio.
- Champion partner needs internally by building strong partnerships with product, operations, deployment, and marketing teams, advocating for improvements that address partner and student needs.
- Deliver clear, compelling presentations and operational updates to diverse audiences ranging from school boards and superintendents to frontline transit staff.
- Help establish best practices, success metrics, and operational workflows that enable exceptional partner experience as the Student Transit vertical scales nationally.
This role requires approximately 50% travel time.
Requirements:
- Minimum 2 years of client-facing experience, ideally in sales, business development, customer success, account management, consulting, or B2G/education tech.
- Comfortable diving into operational data, extracting meaningful insights, and translating numbers into clear strategic narratives.
- Thrive in fast-paced, high-growth settings with ambiguity; take ownership and solve problems proactively.
- Excited to take ownership of service launches, coordinate across teams, and represent Via confidently and empathetically on the ground.
- Exceptional written and verbal presentation skills with talent for translating complex operational models into simple, compelling concepts.
- Mission-driven focus on modernizing student transportation and improving access to education. Prior experience in transit, education, or public sector sales/customer success is a plus; curiosity, resourcefulness, and willingness to learn are most important.
