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Salary: USD 85,000 - 117,000 / annual
Thumbtack is a marketplace platform that helps millions of homeowners care for their homes by connecting them with local service professionals. The Demand Partnerships team builds and grows strategic partnerships that expand customer demand across Thumbtack's marketplace through integrations, new capabilities, and marketplace opportunities.
As a Partner Success Manager II, you will own a portfolio of Thumbtack's most strategic Demand API partners, serving as the executive relationship owner and trusted business advisor. You'll be responsible for long-term partner success, marketplace growth, and driving measurable business outcomes. This role requires balancing strategic thinking with operational excellence.
Key responsibilities include:
- Owning the strategy, performance, and long-term growth of a portfolio of high-impact Demand API partners, driving partner health, retention, expansion, and business outcomes
- Building trusted executive relationships and developing strategic account plans that align partner priorities with Thumbtack's marketplace strategy
- Leading complex cross-functional initiatives across Product, Engineering, Sales, Marketing, Operations, and Support to launch integrations and new capabilities
- Using partner performance data and market insights to identify growth opportunities and influence strategic decisions
- Partnering with Product and Engineering to shape roadmap priorities and execute expansion opportunities
- Designing and scaling partner success strategies while serving as a subject matter expert within the Demand Partnerships organization
You'll need 5+ years of experience in strategic partnerships, customer success, business development, or account management with increasing ownership and complexity. You should have demonstrated success managing strategic partnerships, building executive relationships, and delivering measurable business growth. Strong data-driven thinking, business acumen, and the ability to influence senior stakeholders are essential. Experience with API, platform, or systems integrations is required, along with excellent communication and stakeholder management skills. Experience with retailers, e-commerce companies, or other large consumer-facing partners is a plus.
