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Rippling is a unified platform for HR, IT, and Finance that brings together workforce systems like payroll, expenses, benefits, and device management. The company has raised $1.2B from top-tier investors and is based in San Francisco.
As a Partner Success Manager for Broker Partners, you will manage a portfolio of broker relationships and serve as a key liaison between Rippling and our channel partners. You will work closely with Channel Account Executives and cross-functional teams (product, engineering, implementation, customer experience) to ensure partners maximize value from Rippling's platform.
Key responsibilities include:
- Develop and maintain long-term relationships with assigned broker partners, turning them into Rippling advocates
- Serve as a virtual member of partner teams, demonstrating how to optimize workflows using Rippling's features (Benefits, Payroll, Reporting/Analytics, etc.)
- Drive adoption of new feature releases and product updates
- Provide white-glove, personalized support and product enablement
- Triage and escalate critical partner and customer issues to resolution, acting with urgency and advocacy
- Become a product expert and go-to resource for partners and internal teams
- Build cross-functional relationships across Rippling
- Collaborate with product and engineering teams to inform feature development based on partner feedback
- Conduct business reviews with partners in alignment with their Channel AE
- Create and establish new processes as the partner program evolves
The Partner Success Team comprises approximately 15 PSMs spread across the US, working exclusively with channel partners including brokers, accountants, and resellers. Many partnerships span 4+ years with deep, impactful working relationships.
Requirements:
- 3+ years of work experience at a SaaS company, preferably in the HCM category, in a customer or partner-facing role
- Strong benefits background
- Stellar written and verbal communication skills
- Track record of building strong customer or partner relationships
- Flexibility with changing job duties and responsibilities
- Excellent time management, prioritization, and ability to adapt day-to-day
- Passion for training both partners and internal teams
- Ability to thrive building new processes from scratch
- Interest in actively collaborating with product and engineering teams
Note: Forecasted start date is mid-to-late November 2026. Rippling values in-office collaboration; office-based employees (within defined radius of a Rippling office) are expected to work in-office at least three days per week.
