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Zipline is the world's largest drone delivery service, operating on four continents and completing millions of deliveries of blood, vaccines, medical supplies, food, and retail products. The company has flown over 140 million commercial autonomous miles and serves healthcare systems, governments, retailers, and global businesses.
As a Partner Success Manager based in Atlanta, you will own relationships with local restaurant and retail partners, launching new sites on Zipline's drone delivery platform and identifying growth opportunities. You will be the company's "eyes and ears on the ground," providing insights on customer pain points and informing product development.
Key responsibilities include:
- Collaborating with partners to understand their operations and business objectives, developing strong day-to-day operating partnerships
- Working cross-functionally to launch and expand Zipline's service, identify and solve challenges, and drive continuous improvement
- Establishing regular communication with local management at restaurant and retail partner sites to build trusted relationships
- Gathering customer insights, analyzing data, and reporting findings to identify growth opportunities and guide product roadmap
- Proactively engaging with customer stakeholders to build long-lasting trust
- Advocating for customer needs to drive product and service improvements
You should be curious, pragmatic, and customer-obsessed. You will need to be a structured thinker and action-oriented, able to coordinate across multiple teams to develop plans and drive execution. Comfort with ambiguity and a self-starter mentality are essential.
Requirements:
- 3+ years of experience in partner success, customer success, or field operations, ideally in delivery marketplace, retail, restaurant, or ecommerce environments
- Demonstrated experience working collaboratively in cross-functional teams
- Demonstrated pragmatic problem-solving and initiative-driving skills
- Ability to build trust quickly through authenticity, directness, and strong customer empathy
- Strong organizational and analytical skills; data-driven decision making
- Confident presenting complex solutions in an inspiring manner
- Familiarity with business models and value drivers for delivery marketplaces (e.g., Uber Eats, DoorDash), retailers, and restaurants
- Focus on continuous learning
