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Salary: USD 82,000 - 137,000 / annual
Waymark is a mission-driven healthcare technology company transforming care delivery for people with Medicaid benefits. The company partners with communities to deliver technology-enabled, human-centered support that removes barriers and reimagines what's possible in Medicaid healthcare delivery.
The Partner Success Manager will be a key member of the Partner Success team, which serves as the face of Waymark with MCO (Managed Care Organization) and health system partners. This role is critical as Waymark scales and focuses on strengthening the company's approach to partner management through relationship building, account planning, and strategic initiatives.
Key responsibilities include:
• Relationship Management: Partner with the VP of Partner Success to strengthen relationships with partners by understanding varied stakeholders' needs and interests, proposing solutions, and ensuring execution of commitments. Independently own smaller accounts and serve as the day-to-day lead for partner meetings, ongoing relationship management, issue resolution, and reporting. Collaborate with Operations, Clinical, and other Waymark teams to action partner priorities and capture success stories.
• Account Planning: Drive ongoing account planning by monitoring performance, identifying risks and opportunities, and coordinating execution across internal teams. Develop account strategies that support retention, growth, and partner outcomes.
• Joint Operating Committees (JOCs) & Reporting: Lead preparation of executive-ready materials communicating Waymark's performance and impact. Track and action partner requests from JOCs. Create and share additional performance reports as needed.
• Partner Success Operations: Continuously improve systems, processes, and tools enabling effective account management at scale. Drive cross-functional and strategic initiatives. Manage cross-market PS meetings to support strategy, learning, and team progress.
• Voice of the Customer: Learn what matters to partners and bring feedback back to internal teams to inform initiatives and product development.
• Strategic Initiatives: Lead cross-functional initiatives that improve partner performance, strengthen scalability, and enhance the partner experience. Influence stakeholders across teams to ensure effective execution and measurable outcomes.
The role reports to the VP of Partner Success and requires strong project management, analytical skills, and excellent communication abilities. You will synthesize information for customers and share customer insights with internal teams to strengthen products and services.
Minimum Qualifications:
• 7 years of experience in consulting, customer success, account management, operations, and/or project management, including experience within healthcare services or health technology
• Strong project management and creative problem-solving skills with a proactive, detail-oriented, and customer-focused mindset
• Demonstrated ability to influence cross-functional stakeholders internally and externally and drive outcomes without direct authority
• Experience collecting and analyzing data and making data-driven presentations
• Exceptional written and verbal communication skills
• Self-motivated with a track record of meeting or exceeding customer satisfaction, retention, and expansion goals
• Flexible and adaptable to the changing needs of a fast-growing startup
• Deep commitment to improving healthcare for underserved populations
Preferred Qualifications:
• Medicaid and healthcare transformation experience
• Experience with value-based contracts and primary care providers
