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Aiven is a global data and AI platform company that helps enterprises leverage open-source technologies like Apache Kafka, PostgreSQL, ClickHouse, and OpenSearch across any cloud. The company has over 400 employees and is focused on becoming the trusted data platform for everyone.
The Partner Success Manager (AMER) role is part of Aiven's Customer Growth team and focuses on the success and expansion of OEM (Original Equipment Manufacturer) partners who embed Aiven's platform into their own products. This is a success and expansion role, not a new-partner sourcing role. The PSM owns making partnerships thrive once they are live, driving adoption, running operating cadences, and helping partners launch new services on Aiven.
Key responsibilities include:
- Owning partner success for an AMER OEM portfolio as a primary, non-commercial point of contact
- Running Quarterly Business Reviews (QBRs) with partners, tracking goals, usage, and joint success metrics using AI tooling
- Coordinating end-to-end rollout of new Aiven services and features into partner products
- Working cross-functionally with Engineering, Presales, and Marketing to remove blockers and align on roadmap
- Representing partner feedback and escalations internally to appropriate Aiven teams
- Maintaining AI-assisted views of partner adoption, satisfaction, and growth metrics
- Building joint success plans with each partner
- Delivering partner sales enablement sessions on selling Aiven DBaaS
- Operating as an AI-native practitioner, building and maintaining AI-assisted workflows, templates, and playbooks for recurring work
Success is measured by partners running regular QBR cadences with progress against joint success plans, new services launching on schedule with cross-functional alignment, growing partner satisfaction and platform adoption within the existing portfolio, and documented AI-assisted workflows that the OEM team can reuse.
The company offers a hybrid work policy, competitive base salary plus commission with accelerators, equity participation, professional development support, and comprehensive benefits including health insurance, wellness programs, and 401(k) plans.
REQUIREMENTS:
Must-have:
- Based in the United States, able to work across AMER time zones
- Experience in partner success, customer success, or account/relationship management in a B2B SaaS, cloud, or OEM environment
- Track record of running structured business reviews (QBR/EBR) with partner or enterprise stakeholders
- Comfortable working cross-functionally with Engineering, Presales, and Marketing to drive outcomes
- Strong communication, stakeholder management, and project management skills
- Working knowledge of cloud infrastructure or open-source data technologies, or ability to build that fluency quickly
- Demonstrated day-to-day use of AI tools (Claude, ChatGPT, Copilot or similar) to research, analyze data, draft communications, and automate repeatable tasks, with judgment to review and verify output
- AI-native working style: defaults to building reusable prompts, templates, and workflows rather than doing recurring work manually, with concrete examples of how this has improved output or capacity in a previous role
Good-to-have:
- Prior experience with OEM, embedded, or ISV partner models
- Prior project management experience or dealing with complex customer situations requiring internal and external coordination
- Familiarity with Aiven's product stack (Kafka, PostgreSQL, ClickHouse, OpenSearch, and similar open-source data infrastructure)
- Experience coordinating product or feature launches with external partners
- Experience using AI agents or automation to connect data sources into partner health or account reporting
- Experience introducing AI-assisted ways of working to a team or function and coaching others on them
