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Salary: USD 68,000 - 95,000 / annual
Figure (NASDAQ: FIGR) is transforming capital markets through blockchain technology. The company has originated over $22 billion in home equity loans (HELOCs) on its blockchain-native platform and is the largest non-bank provider of home equity financing in the U.S. Figure combines blockchain's transparency and efficiency with AI-driven automation to reimagine how loans are originated, funded, and traded in secondary markets.
The Partner Success Associate will activate and manage key Independent Sales Organization (ISO) and financing broker relationships, ensuring SMB leads seamlessly flow through Figure's funnel. This is a revenue-generating, originations-focused role ideal for candidates with strong backgrounds in partner relationship management, sales, and customer service.
Key responsibilities include:
- Master Figure's products and value propositions to SMB partners
- Build and maintain strong relationships with key partners, serving as the primary day-to-day point of contact
- Manage the application pipeline throughout the day, identifying high-potential leads, coordinating with partners, and funding deals
- Address daily inquiries via email and phone from ISO/broker/lender partners
- Educate partners on Figure's partner technology stack and digital borrower application process
- Provide high-value program and product feedback to improve the SMB go-to-market strategy
- Ensure compliance with regulatory requirements and company policies
- Support pipeline development and partner onboarding processes
- Establish and track key performance indicators (conversion/approval rates, best practices)
- Optimize partner performance through creative testing, payout optimization, and performance analysis
- Contribute to partnership strategy development and market expansion initiatives
The role is based in the NYC office and requires on-site presence 3-5 days per week.
Requirements:
- 2-4 years of experience owning a revenue target in client- and/or partner-facing roles within financial services
- Understanding of small business finance and broker/ISO dynamics
- Excellent relationship management and communication skills
- Experience with CRM and analytics platforms (Salesforce, Tableau)
- Experience with lender/funder platforms and processes (lead submission tools)
- Preferred: exposure to mortgage or secured lending space; startup or scale-up experience with comfort in fast-paced, ambiguous environments
