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Salary: USD 140,000 - 160,000 / annual
Pindrop is a cybersecurity company delivering continuous identity verification across voice, video, and digital interactions. The company protects billions of high-risk interactions for enterprises including leading financial institutions, insurers, and healthcare organizations, powered by proprietary technology informed by 8+ billion real-world interactions annually and protected by 300+ patents.
As a Partner Solutions Engineer, you will enable strategic partners to understand, position, and demonstrate Pindrop's value within their own platforms and customer conversations. You'll work directly with partner solutions engineering teams to build clear value narratives and credible demos that contextualize Pindrop within each partner's solution.
Key responsibilities include:
- Consulting with partner SE teams to connect customer problems, stakeholders, use cases, and outcomes to Pindrop's value story
- Teaching partners how to position Pindrop within their platform and customer motion, explaining product functionality and integration choices in accessible language
- Building and coaching tailored demo flows that connect customer situations to Pindrop capabilities and expected outcomes
- Leading enablement and practice sessions on value messaging, use-case positioning, technical integration overviews, and demo delivery
- Preparing partners for early customer meetings, platform demos, QBRs, and active opportunities by adapting messaging to each audience
- Advising partner technical teams on API placement within CCaaS platforms and adjacent workflows, helping connect systems for usable first-pass demo integrations
- Creating and configuring partner demo tenants, sandboxes, and supporting CCaaS environments for repeatable authentication and bot detection scenarios
- Developing reusable demo scripts, use-case plays, talk tracks, and integration documentation
- Identifying risks that could derail partner-led demos or integrations and coordinating appropriate internal team involvement
- Partnering with Product and Engineering to translate recurring partner questions and integration needs into actionable field feedback
You'll multiply your impact through partners—every partner SE team you enable carries the Pindrop story into customer conversations you'll never personally join. You'll work across the CCaaS ecosystem including Five9, Genesys, NICE, Amazon Connect, and more, building working integrations rather than slideware. Your field feedback goes directly to Product and Engineering and shapes how Pindrop works within partner platforms.
REQUIREMENTS:
Must-haves:
- 3+ years in sales engineering, partner engineering, solutions consulting, technical consulting, or comparable customer-facing technical role in enterprise software, with demonstrated ability to turn technical capabilities into clear value narratives and tailored demos
- Experience enabling or coaching technical sellers, partner SEs, or customer-facing technical teams on positioning and demo delivery, with strong facilitation and presentation skills
- Strong experience with CCaaS platforms such as Five9, Genesys, NICE, Amazon Connect, or similar ecosystems
- Experience supporting or building API integrations in customer- or partner-facing environments with working knowledge of JavaScript or Python, including depth to read, explain, and troubleshoot logic such as Lambda functions in Amazon Connect
Nice-to-haves:
- Experience in authentication, fraud prevention, bot detection, contact center technology, or enterprise security
- Hands-on experience building demo tenants or sandbox environments on CCaaS platforms
