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Ada is an AI customer service platform that helps enterprise companies automate and improve customer interactions at scale. The company has powered over 5.5 billion interactions for brands like Square, YETI, IPSY, and Monday.com, and is backed by over $250M in funding from top-tier investors including Accel, Bessemer, and FirstMark.
You will serve as Partner Sales Director, sitting at the center of Ada's co-sell engine and turning partnerships into revenue. This role bridges Sales and Partnerships, embedding with account executives to source and accelerate deals, arming partners to bring Ada into their conversations, and shaping the ecosystem strategy that determines which partners Ada doubles down on next. You'll be equally energized closing individual deals and building joint GTM plans that drive pipeline growth.
Key responsibilities include:
- Own the co-sell motion end-to-end with AEs: sourcing, developing, and accelerating partner-influenced deals from first touch to close
- Build and run joint GTM plans, account mapping, and territory planning with priority partners across primary verticals
- Grow marketplace revenue by accelerating wins through AWS and Microsoft
- Drive net new pipeline growth sourced directly from partners
- Increase the share of closed/won business influenced by partners by advising reps on the right partner to engage, when, and how
- Maintain accurate partner notes in Salesforce to keep partner-supported deals clean and trackable
- Remove friction in deal registration, pricing, and contracting by working cross-functionally with Deal Desk and Sales Ops
- Shape Ada's future by spotting white space in the partner ecosystem and recommending new strategic plays to Partnerships leadership
Requirements:
- 7+ years in partnership roles, ideally within B2B SaaS
- Proven track record building and executing co-sell motions with measurable, attributable pipeline and revenue
- Hands-on experience with CRM and partner ecosystem tools, such as Salesforce and PRM platforms
- Excellent communication and enablement skills — able to get both partners and internal sellers deal-ready
- Comfortable operating both in individual deals and at ecosystem strategy level
- Relationship-first mindset, equally effective with external partner reps and internal AEs
- CX, customer support, or AI/automation experience is a plus
