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Rubrik is seeking a Partner Programs & Analytics Manager to join the Global Channel Strategy and Operations Organization. This role bridges business partners, internal stakeholders, and leadership to drive operational excellence in partner programs.
Key responsibilities include:
**Strategic Workflow & Process Optimization:** Lead case resolution for Partner Programs, identify operational bottlenecks, and design proactive strategies to eliminate root-cause issues. Work cross-functionally with Legal, Sales, Finance, and Product teams to secure rapid resolution and reduce support volume.
**Content & Asset Operations Management:** Oversee the complete lifecycle, governance, and distribution of internal enablement materials and partner-facing assets. Ensure documentation, program collateral, and operational resources remain consistently updated, organized, and accessible.
**AI-Driven Data Analytics & Insights:** Leverage enterprise AI tools and analytical platforms to track KPIs, perform root-cause analyses on case trends, and present actionable, data-backed recommendations to the Director of Partner Programs.
**Partner Lifecycle & Governance:** Direct end-to-end new partner onboarding workflows, implementing regional approval matrices, legal contracts, and global governance protocols seamlessly.
**Certification & Program Reporting:** Establish and maintain real-time reporting architectures for Sales and Technical Certifications across the global partner ecosystem to measure partner capability and readiness.
**Financial & Operations Execution:** Oversee Purchase Order creation, financial approvals, and fund distribution for Contra, Business Development Funds (BDF), and Market Development Funds (MDF) using Coupa.
Required qualifications: 5+ years of operations experience in case management, partner operations, tier-2/3 support, or business operations in a global setting. Demonstrated resilience and hands-on problem-solving ability. Strategic and analytical mindset with exceptional process audit and workflow optimization skills. Agility in high-growth environments with strong flexibility and independent execution capability. Advanced proficiency with Salesforce, Coupa, and Google Workspace. Practical experience with generative AI tools (Claude, Gemini, Glean). Bachelor's degree in Business, Finance, or related field with exceptional English communication skills.
Preferred: 7+ years in Channel Programs, Channel Operations, or Partner Success within SaaS or Cybersecurity. Global experience managing cross-border channel operations. Creative problem-solving with history of innovating partner engagement models.
Working hours: 5:30 PM to 2:30 AM IST (US business hours CST alignment required).
