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Ethos (Nasdaq: $LIFE) is a leading life insurance technology company democratizing access to life insurance and empowering agents at scale. The company operates a three-sided technology platform serving consumers, agents, and carriers, offering instant life insurance products with no medical exams required.
You will lead and scale partner operations, specifically managing the debt management function. This is a hands-on management role where you own the vision, strategy, and roadmap for building an efficient, high-performing debt management team. You will develop processes, reporting frameworks, and metrics to support continuous improvement and organizational growth.
Key responsibilities include:
- Lead and manage day-to-day debt management team operations
- Develop and execute effective agent debt management procedures, policies, and standards
- Gather, document, prioritize, and communicate enhancements and fixes to debt management practices, working cross-functionally with Engineering, Marketing, and Analytics
- Partner with the Head of Partner Operations to develop goals and objectives, then drive team execution
- Monitor debt management metrics and prepare reports
- Act as liaison between Accounting, Risk Ops, Sales, and other cross-functional partners
- Communicate product, marketing, and business updates to the debt management team
- Recruit, hire, mentor, and develop partnership operations associates
- Create and nurture a work environment where agents can excel
- Stay informed on industry best practices, strategies, and methods
You will be energetic, self-motivated, and ready to build a best-in-class agent debt management program.
Qualifications & Requirements:
- 5+ years in operations, debt management, or debt recovery operations
- 2+ years of experience managing a team and operations
- Extensive knowledge of debt management trends and new technology
- Sharp focus on execution and owner mentality with track record of delivering success on time
- Strong intellectual curiosity and problem-solving drive
- Excellent time management and prioritization skills
- Ability to adapt quickly to change while maintaining attention to detail
