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Onebrief builds collaboration and AI-powered workflow software for military planning and operational coordination. As a Partner Engagement Manager, you will serve as the customer's trusted technical partner and subject-matter expert at the Army Command and General Staff College, maintaining power-user-level fluency in the Onebrief platform.
You will support students through in-classroom implementation and planning exercises, identifying gaps between existing academic staff workflows and effective Onebrief usage. Your core responsibilities include driving adoption through hands-on configuration, user coaching, and workflow optimization; clearly communicating user needs to the product team; maintaining high product proficiency; and exciting customers about product improvements. You will use observations of users to recommend product enhancements and coordinate with the customer and product engineering team when responding to incidents.
You will align your team's efforts to deliver the best customer experience while coordinating with fellow Partner Engagement Managers to ensure planning and workflows remain synchronized across commands. You will enable expansion and upsell opportunities to students from other Joint Services as well as Allies and Partners by instilling the Onebrief value proposition. Travel of approximately 25% is required to support other accounts in the region.
Onebrief is a $2 billion+ company founded in 2019, backed by leading investors including General Catalyst, Battery Ventures, Insight Partners, Sapphire Ventures, and Human Capital. The company is a distributed team of builders from military, operational, and technology backgrounds.
REQUIREMENTS:
- Proven experience leading operational planning within a military context, preferably in a multi-star headquarters with instructional experience in Professional Military Education
- Familiarity and experience with major military planning exercises and protocols for software deployment on government networks
- Proven ability to expand business presence within a customer location with emphasis on software or technology solutions
- Experience in customer support, both face-to-face and remote, with capability to respond to incidents coordinating with customers and product engineering teams
- Strong technical skills to master the platform, troubleshoot issues, and liaise with customers on technical matters
- Proven ability to navigate large government organizations, solve bureaucratic challenges, and deliver successful outcomes
- Current Top Secret clearance with eligibility for SCI and ability to access DOD facilities and installations
PREFERRED QUALIFICATIONS:
- Technical aptitude and ability to become a power user of the product and communicate with engineering
- Strong interpersonal skills, ability to develop rapport, align diverse perspectives, and communicate with clarity and influence
- Deep commitment to the mission
- Proactive and adaptable mindset with comfort working autonomously or in cross-functional teams in fast-paced settings
- Clear, concise, and candid communication skills
