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n8n is an open workflow orchestration platform built for the AI era, enabling technical teams to automate faster with the freedom of code and speed of no-code. The company has grown to 260+ employees across Europe and the US since 2019, backed by top investors including Sequoia and SAP, with a $5.2bn valuation.
As Partner Delivery Manager, you will build and scale a high-performing partner delivery program that enables n8n to deliver exceptional customer outcomes through trusted services partners. Your primary goal is to ensure partner-led engagements are seamlessly coordinated, commercially sound, and consistently high-quality, helping scale Forward Deployed Engineering (FDE) capabilities without compromising customer experience.
Key responsibilities include:
**Build and Scale Partner Delivery Operations:** Define and continuously improve delivery playbooks, engagement processes, and quality standards for partner-led FDE engagements. Own engagement intake and allocation, coordinating with internal FDE teams and Partnerships to determine the right delivery model and partner for each customer. Provide visibility into program performance, capacity, delivery risks, and key learnings to Customer Success, Partnerships, and Sales leadership.
**Own Partner Commercials and Governance:** Manage partner subcontracting agreements, statements of work (SOWs), and rate cards in collaboration with Legal, Finance, and Procurement. Oversee partner billing, engagement costs, and commercial structures across different delivery models, ensuring accurate financial tracking. Partner with Finance and Revenue Operations to ensure engagements are structured and reported correctly, including their impact on ARR and compensation.
**Drive Partner Performance and Readiness:** Define and track partner KPIs and SLAs, including staffing speed, delivery quality, customer satisfaction, utilization, and adoption outcomes. Run partner performance reviews, maintain scorecards, and drive corrective actions. Maintain visibility into partner capacity and certified consultants across regions, coordinating onboarding, certification, access, and offboarding.
**Ensure Outstanding Customer Outcomes:** Ensure every partner-led engagement has clear scope, measurable success criteria, and smooth handoff to Customer Success Manager. Proactively identify, escalate, and resolve delivery risks. Capture and share learnings from workshops, hackathons, and staff augmentation engagements.
**Requirements:**
Must-have:
- 5+ years of experience in partner delivery, professional services operations, or vendor/subcontractor management within a software or technology company
- Experience drafting, negotiating, and managing SOWs, subcontracting agreements, and commercial frameworks with services partners or systems integrators
- Ability to build meaningful KPIs and SLAs, establish partner governance processes, and use performance data to drive accountability and continuous improvement
- Confident navigating competing priorities and working effectively with Legal, Finance, Sales, Customer Success, and Partnerships teams
- Highly organized, detail-oriented, comfortable managing multiple partner engagements, timelines, and stakeholders simultaneously
- Thrive in fast-moving environments where processes are evolving; excited to build scalable systems while keeping day-to-day operations running smoothly
Nice-to-have:
- Experience working with global systems integrators or large professional services organizations
- Familiarity with staff augmentation, partner-led workshops, hackathons, or other technical services delivery models
- Background in workflow automation, systems integration, low-code platforms, or related technologies
