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Braze is seeking a Partner Account Director for LATAM to own the regional execution of the company's platinum partner strategy across Latin America. Reporting to the AVP of Delivery, you will adapt global account plans from each Global Partner Account Director (GPAD) to local markets across Brazil, Mexico, Southern Cone, and Andean regions. You will serve as the senior Braze relationship owner for platinum-tier delivery partners (Deloitte, WPP, Publicis, Merkle, and future partners) and collaborate closely with GPADs, the AVP of Partner Sales for AMER, and regional Partner Sales Managers.
Key responsibilities include: serving as regional platinum coverage lead for all platinum-tier delivery partners in LATAM; translating global partner strategies into regional execution by identifying key practice leads, market priorities, and capability gaps; working with Partner Services and Global Learning & Enablement to ensure LATAM-based consultants are certified and maintain high delivery quality standards; partnering with the AVP of Partner Sales to integrate platinum partners into regional sales opportunities; surfacing regional market dynamics, delivery friction, and resource needs to GPADs; acting as the first-line escalation for platinum partner issues in LATAM; and utilizing Salesforce, Crossbeam, and Clari to track partner performance and contribute to global reporting.
Braze is a leading customer engagement platform that empowers brands through composable intelligence and AI-powered decisioning. The company has been recognized as a Leader in marketing technology and was named a 2025 Best Companies To Work For by U.S. News and World Report, a 2025 America's Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology by Great Place To Work.
QUALIFICATIONS:
- Proven track record in partner sales, alliances, or SI/agency ecosystem roles in B2B SaaS, with direct experience managing senior relationships with global SIs or agency holding companies (Deloitte, Accenture, WPP, Publicis, Merkle or equivalent) at a regional level
- Comfortable executing global strategies while making critical regional judgment calls tailored to local markets
- Experience with partner certification, enablement, or practice-quality models, with a clear view of delivery quality and capability
- Skilled at operating effectively in a matrix environment, collaborating across central Delivery leadership and regional Partner Sales teams
- Deep knowledge of MarTech or adjacent SaaS ecosystems, with a strategic view on how composable tech stacks create delivery opportunities for SIs and agencies
- Proficient in using account mapping tools such as Crossbeam or equivalent to track regional partner engagement, as well as CRM/reporting tools (Salesforce, Clari)
- Business-level fluency in English required; fluency in Spanish and/or Portuguese essential for regional execution
