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Smartly is an AI-powered advertising technology platform that powers over 800 billion impressions annually and manages $6B in ad spend for 700+ brands worldwide. As a Smart Services Manager, you will be a hands-on, technical customer-facing professional working directly with major advertisers to implement, adopt, and scale Smartly's platform across their paid media programs.
You will lead campaign and platform implementations across Meta, TikTok, Pinterest, Google, Snapchat, Reddit, Amazon DSP, and other major digital advertising platforms. Your responsibilities include building and configuring campaign structures, audiences, feeds, catalogs, creative setups, reporting views, and automation workflows within Smartly. You'll translate customer requirements into clear implementation plans and launch timelines, owning quality assurance and launch readiness across all campaign builds and technical setups.
You will troubleshoot complex technical and operational challenges, partnering with Product, Support, Technical Consulting, and other internal teams when deeper expertise is needed. A key part of your role is identifying opportunities to improve customer workflows through automation, templates, feeds, reporting, and other platform capabilities. You'll lead comprehensive customer enablement through training, workshops, documentation, office hours, and hands-on coaching, helping customers become increasingly self-sufficient.
You will analyze campaign performance and provide actionable recommendations across strategy, testing, targeting, creative, and optimization. You'll lead customer meetings, implementation reviews, and performance discussions while partnering cross-functionally to solve challenges and surface recurring product and workflow needs.
Smartly operates a hybrid work model with 750+ employees across 24 locations in 13 countries, representing 60+ nationalities. The company offers equity options, competitive compensation, healthcare packages, mental health services, paid holidays, family leave, and the option to work abroad for up to 30 days annually.
Requirements:
- Strong hands-on digital advertising experience, particularly in paid social, with direct experience building and managing campaigns on platforms such as Meta, TikTok, Pinterest, Google, Snapchat, or similar. Experience with programmatic advertising or Amazon DSP is a plus.
- Technical curiosity and confidence working with feeds, audiences, catalogs, tracking, reporting, campaign structures, and automation.
- Methodical approach to troubleshooting complex platform and workflow issues, combined with strong attention to QA and implementation accuracy.
- Strong customer-facing communication skills and ability to explain technical concepts clearly through training, coaching, and day-to-day collaboration.
- Confidence analyzing campaign performance and translating data into practical recommendations across media strategy, testing, targeting, creative, and optimization.
- Strong organization and prioritization skills, with ability to manage multiple customers, launches, and workstreams in parallel.
- Strong written and verbal communication skills in English.
- Willingness to travel for customer meetings, training sessions, and industry events as needed.
