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Revolut is a fintech company on a mission to give people more from their money through products spanning spending, saving, investing, exchanging, and travel. With 80+ million customers and 13,000+ employees globally, the company is experiencing rapid growth and seeking talented professionals to help scale operations.
The Outsourcing Manager role is based in India and focuses on building and managing the outsourcing oversight framework in one of Revolut's fastest-growing regions. You will be the primary point of contact for service providers and local vendors, ensuring all contracts, SLAs, and governance structures comply with Indian regulatory requirements.
Key Responsibilities:
- Own and implement the local third-party risk management policy and operating model
- Manage outsourcing relationships while ensuring compliance with RBI outsourcing guidelines and Indian regulatory requirements
- Oversee due diligence, risk assessments, and vendor monitoring for both intra-group and external providers
- Monitor SLAs, downtime, subcontracting, patch management, and remediation plans to ensure service quality and operational resilience
- Collaborate with Compliance, Risk, and Operations teams to prepare audit-ready documentation
- Provide guidance to staff on third-party risk management procedures
- Prepare regular reports for senior management on outsourcing risks, compliance, and performance metrics
- Build the foundation for a vendor management team as the business scales
Requirements:
- Bachelor's degree in business, finance, law, economics, or related field
- 5+ years of experience in vendor management, outsourcing oversight, or third-party risk management within financial services or fintech
- Solid knowledge of RBI outsourcing regulations and their application to financial institutions
- Experience developing service monitoring frameworks, due diligence processes, and risk assessments for outsourced arrangements
- Excellent stakeholder management skills across local and global teams
- Fluency in English
Nice to Have:
- Risk management qualification
- Executive and board-level interaction experience
- Solid connections across industry stakeholder groups
- Experience in Big 4 consulting or vendor risk advisory roles
- Understanding of fintech and/or banking landscape in India
