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Salary: EUR 115,000 - 128,000 / annual
Notion is seeking an Outcomes Architect based in Paris to drive customer adoption, value realization, and renewal outcomes for a portfolio of named accounts. This is a hybrid role with anchor days on Mondays, Tuesdays, and Thursdays in the Paris office.
In this role, you will act as a build-beside partner, helping customers transform their ambitions into working systems within Notion. You'll own workflow adoption and value delivery for accounts that are flat, at-risk, or need a stronger path to measurable impact. You'll work closely with Solutions Consultants on account strategy, expansion qualification, and customer success planning, directly shaping outcomes that strengthen partnerships and contribute to predictable revenue.
Key responsibilities include:
- Driving workflow adoption and value realization across a book of named accounts to achieve high net revenue retention (NRR)
- Partnering with Solutions Consultants on account strategy for expansion and renewal, including owning renewal opportunities for flat and at-risk customers
- Designing and deploying workflows that solve specific business problems, translating customer goals into durable systems in Notion
- Co-defining, building, and managing customer success plans that help customers achieve objectives and realize measurable value
- Managing program and stakeholder relationships across a portfolio of accounts, including success plans, timelines, risks, and commitments
- Developing deep product knowledge and staying current with the AI ecosystem to be an effective partner for customers navigating new ways of working
- Innovating on Outcomes Architect programs that retain and grow customers while mitigating churn and contraction risk
You'll be working at the intersection of AI, productivity, customer value, and revenue impact, helping customers solve real business problems while contributing to Notion's growth.
Requirements:
- Experience driving customer adoption, value realization, renewals, or expansion within a B2B software environment
- Strong customer-facing discovery instincts with ability to understand business problems, map workflows, and translate goals into practical implementation plans
- Technical fluency and genuine comfort building live in software—ability to co-design, configure, and troubleshoot with customers present
- Commercial awareness and ability to partner with account owners on renewal risk, expansion potential, and account strategy
- Strong program and stakeholder management skills to manage success plans, timelines, risks, and customer commitments across a portfolio
- Agency, urgency, and customer empathy; ability to bring structure to ambiguous problems and help teams move from ideas to working systems
- Obsession with AI and continuous building with newest tools and learning new ways of working
- Fluency in both English and French
Nice to haves:
- Prior experience in customer success, solutions consulting, implementation, technical account management, or post-sales strategy for productivity, collaboration, or workflow software
- Experience working with flat, at-risk, or complex renewal accounts and helping customers return to a clear value path
- Familiarity with usage-based or consumption-based models and ability to connect adoption patterns to commercial outcomes
- Experience in shared account ownership models with sales, solutions, support, or implementation teams
- Experience designing repeatable customer programs, playbooks, or interventions that improve retention, expansion, and adoption at scale
