SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Notion is seeking an Outcomes Architect to drive customer adoption, value realization, and renewal outcomes for a portfolio of named accounts. This role sits at the intersection of customer success, solutions consulting, and revenue impact—you'll be a build-beside partner helping customers turn their ambitions into working systems within Notion.
You will own workflow adoption and value delivery for a book of accounts, with particular focus on flat, at-risk, or customers needing a clearer path to measurable impact. Working closely with Solutions Consultants, you'll shape account strategy, identify expansion opportunities, and co-design customer success plans that drive high net revenue retention (NRR). You'll design and deploy workflows that solve specific business problems, translating customer goals into durable systems in Notion.
Key responsibilities include:
- Driving workflow adoption and value realization across a named account portfolio to ensure expansion and high NRR
- Partnering with Solutions Consultants on account strategy, renewal planning, and expansion qualification
- Designing and deploying workflows that solve real business problems as a build-beside partner
- Co-defining and managing customer success plans aligned to measurable objectives
- Building deep product and AI ecosystem knowledge to advise customers on new ways of working
- Innovating on Outcomes Architect programs to retain and grow customers while mitigating churn risk
- Contributing directly to predictable revenue through retention, renewal, and expansion impact
The role is based in Dublin with an expectation to work from the office on Mondays, Tuesdays, and Thursdays (Anchor Days).
REQUIREMENTS:
- Experience driving customer adoption, value realization, renewals, or expansion in B2B software environments
- Strong customer-facing discovery instincts; ability to understand business problems, map workflows, and translate goals into implementation plans
- Technical fluency and comfort building live in software—can co-design, configure, and troubleshoot with customers present
- Commercial awareness and ability to partner on renewal risk, expansion potential, and account strategy
- Strong program and stakeholder management skills across a book of accounts
- Agency, urgency, and customer empathy; ability to bring structure to ambiguous problems
- Obsession with AI; actively building with new tools and learning new ways of working
- Additional languages a plus
NICE TO HAVES:
- Prior experience in customer success, solutions consulting, implementation, technical account management, or post-sales strategy for productivity/collaboration/workflow software
- Experience with flat, at-risk, or complex renewal accounts
- Familiarity with usage-based or consumption-based models and connecting adoption to commercial outcomes
- Experience in shared account ownership models
- Experience designing repeatable customer programs, playbooks, or interventions at scale
