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LaunchDarkly is seeking an Order Management Analyst to serve as a critical quality checkpoint in the order-to-cash process. This role bridges Sales, Customer Success, Deal Management, Finance, and Systems teams to ensure orders are processed accurately and efficiently.
Key Responsibilities:
Order & Opportunity Review: Review opportunities in Salesforce to validate completeness, pricing, product/SKU alignment, and contract terms before downstream processing into NetSuite. Verify Annual Recurring Revenue (ARR) accuracy against contract terms. Create and monitor indirect sales orders via AWS Marketplace, coordinating with AWS Support to resolve issues. Identify and troubleshoot data discrepancies and missing information to minimize rework and downstream billing errors.
Provisioning & Deal Documentation: Review and approve provisioning details to ensure customer setup aligns with executed agreements. Partner with cross-functional teams to confirm all required documentation (order forms, amendments, approvals, contracts) is complete and accurate before processing. Escalate missing or inconsistent documentation and coordinate resolution.
Systems & CPQ Administration: Work with internal systems/IT teams to maintain accurate Salesforce CPQ configurations (pricing rules, product bundles, approval workflows). Support testing and validation of CPQ and Salesforce-to-NetSuite integration changes. Contribute to continuous improvement of order-to-cash tools and workflows.
Revenue Recognition & Compliance: Apply working understanding of ASC 606 principles when reviewing deal structures and contract terms to flag revenue recognition considerations. Support Finance/Accounting during month-end and quarter-end close by ensuring orders and documentation are audit-ready. Help maintain internal controls around deal review and approval.
Cross-Functional Partnership: Act as a trusted liaison to keep the order-to-cash process moving efficiently. Provide guidance and training to Sales and Customer Success on Salesforce, CPQ, and documentation requirements. Report on order accuracy, cycle times, and recurring issues with process improvement recommendations.
Requirements:
- Bachelor's degree in Business, Finance, Accounting, or related field, or equivalent practical experience
- 4+ years of experience in Order to Cash, Deal Desk, Sales Operations, Revenue Operations, or related finance/systems role, ideally in B2B SaaS
- Hands-on experience with Salesforce and Salesforce CPQ (or other CPQ systems); NetSuite and AWS Marketplace experience strongly preferred
- Working understanding of ASC 606 revenue recognition principles as applied to SaaS/subscription contracts
- Strong attention to detail and comfort with high volumes of orders, especially during month-end/quarter-end close
- Excellent cross-functional communication skills and proven ability to partner with Sales, Customer Success, Deal Management, Finance, and IT/Systems teams
- Analytical mindset with strong Excel skills; experience with reporting/dashboard tools (e.g., Tableau) a plus
- Ability to work independently, prioritize competing requests, and manage ambiguity in a fast-paced environment
Nice to Have:
- Experience supporting Salesforce-to-NetSuite integrations or similar CRM-to-ERP data flows
- Familiarity with contract lifecycle management (CLM) tools (e.g., Ironclad, DocuSign CLM)
- Prior experience contributing to systems testing, UAT, or process documentation for order management tools
