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Salary: USD 85,000 - 105,000 / annual
Formlabs is seeking an Operations Systems Analyst to join the Global Operations team and support the Customer Fulfillment function. The company builds 3D printing technology used by over 50,000 industry leaders worldwide, including Apple, Google, Tesla, and NASA.
In this role, you will own and develop Formlabs' NetSuite capabilities, serving as the technical partner to the Customer Fulfillment team. You will automate manual processes, define requirements for new tools, and implement solutions into daily workflows to enable sustainable scaling.
Key responsibilities include:
- Owning NetSuite operations capabilities and automating manual processes across the fulfillment workflow
- Managing warehouse integrations between NetSuite, Shopify, and 3PL partners, ensuring clean data flow and resolving inventory discrepancies
- Owning and maintaining key fulfillment dashboards in Looker, including inventory and lead time reporting, and rebuilding them on more robust automated foundations
- Transitioning the team from manual reporting to live, automated tracking of performance metrics (order-to-delivery time, on-time delivery) using data from BigQuery, NetSuite, and carrier sources
- Executing projects from the global roadmap and representing Customer Fulfillment in systems meetings, translating business needs into clear technical requirements
- Working cross-functionally with the Customer Fulfillment team, Global Operations, technical systems teams, and company leadership
The role offers significant room to grow and can be shaped around your strengths and interests.
REQUIREMENTS:
- 2–3 years of experience in operations systems, business systems, or similar technical role
- Bachelor's degree in Computer Science, Software Engineering, or related engineering field
- NetSuite Admin Certification with hands-on experience in Warehouse Management, Inventory, Procurement & Supply Chain, and Finance & Accounting modules
- Ability to build and optimize workflows, saved searches, reports, and implement scripts; make modifications to ERP production infrastructure
- SQL skills, ideally in BigQuery, including connecting BigQuery to Google Sheets for reporting
- Basic proficiency in Python and/or JavaScript
- Strong Google Workspace and Excel skills
- Understanding of EDI messages (purchase orders, ASNs, shipment confirmations, inventory advice) exchanged between ERP, WMS, and 3PL systems
- Experience supporting system integrations with high data integrity standards
- Proven ability to work cross-functionally and translate business needs into technical requirements and SOPs
- Clear, professional English communication
- Ability to work autonomously, own projects end-to-end, and manage competing priorities across time zones
BONUS SKILLS:
- Background in global logistics, fulfillment, or third-party logistics provider experience
- Familiarity with carrier management, order routing, international shipping, and on-time delivery performance
- Experience with NetSuite SuiteScript, Google Apps Script, or Shopify API
- Proficiency with GitHub and Visual Studio Code
- Track record using AI tools to automate workflows
- Experience building dashboards in Looker in fast-growing or startup environments
