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Salary: USD 80,000 - 85,000 / annual
ShipBob is seeking an Operations Support Manager to lead the development and support of partner fulfillment centers. This role oversees new startup functions including project management, systems training, and equipment setup, ensuring partner sites meet ShipBob's performance standards.
You will serve as the primary point of contact for new SFN (ShipBob Fulfillment Network) partner sites through their 60–90-day implementation phase and beyond. Key responsibilities include:
**Site Selection & Vetting:** Assist in evaluating and selecting potential SFN partner locations.
**Consultation & Partnership:** Understand partner needs and adapt launch plans to ensure successful integration. Serve as the first point of contact and own the implementation phase while maintaining ongoing support post-launch.
**Configuration & Setup:** Implement dashboard and service configurations tailored to partner goals. Oversee site layout, equipment setup, and coordinate training of partner staff with ShipBob support teams.
**Training & Enablement:** Design and deliver tailored training sessions for all stakeholders based on merchant needs and dashboard functionality. Reinforce training materials to encourage self-service and seamless integration.
**Ongoing Support:** Provide continuous guidance to partners, troubleshoot issues, and facilitate their success within ShipBob's fulfillment services ecosystem.
This role reports to the Regional Director of Fulfillment Operations. You will spend approximately 90% of your time on-site at partner locations or ShipBob's Innovation Center in Bolingbrook, IL, with some travel to the Kenosha, WI partner site as needed. Weekend work may be required.
**Requirements:**
- Must be located within 1 hour drive of Bolingbrook, IL
- Ability to work ~90% on-site with flexibility for weekends
- Experience with fulfillment operations, partner management, or similar operational support roles
- Strong project management and training facilitation skills
- Excellent communication and relationship-building abilities
- Ability to adapt to partner needs and drive successful implementations
