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Salary: GBP 81,630 - 90,700 / annual
As Operations Senior Associate reporting to the Chief Operating Officer of CB Payments Ltd., you will be the operational backbone of Coinbase's UK business. You will own the end-to-end Financial Promotions and Asset Listings approval workflow for the UK, acting as first-line approver under the three lines of defence model and maintaining clear audit trails across all in-scope channels.
You will build, improve, and scale UK operational processes and workflows, identifying inefficiencies and driving automation to support new product launches and an evolving regulatory landscape. You will lead the UK product governance process, coordinating launch timelines and facilitating local stakeholder reviews to ensure new products meet CB Payments Ltd.'s regulatory and operational requirements before go-live.
You will prepare governance and senior stakeholder reporting materials that provide clear visibility of financial promotions activity, operational performance, and key risks to the Executive Committee, Board, and Operational forums. You will partner with the central Customer Experience team to shape and deliver local UK CX initiatives focused on improving onboarding, support outcomes, and customer satisfaction.
Required experience includes 4+ years in financial services operations with demonstrated ability to translate UK FCA regulations, financial promotions rules, or MiFID requirements into documented processes and controls. You must have a proven track record of building and scaling operational processes in a regulated environment, not just maintaining them, with the judgment to engage Legal, Compliance, and Product stakeholders appropriately. Experience defining and implementing operational policies and procedures that withstand regulatory scrutiny, including maintaining audit-ready documentation, is essential. You should demonstrate ability to gather, organize, and interpret operational data to inform decisions, quantify progress, and produce reporting for senior leadership. Responsible use of generative AI to maintain human oversight and deliver business-ready outputs while driving measurable improvements in workflow efficiency, cost, and quality is valued.
