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ISEE is seeking an Operations Manager - Site Lead to drive customer operations and ensure smooth execution of vehicle testing, pilots, proofs of concept, and product rollouts. This role bridges internal operations with customer-facing delivery, reporting to the COO and collaborating closely with Product, Engineering, and leadership teams.
Key responsibilities include:
Internal Operations & Compliance: Partner with Testing, Product, and Engineering teams to execute internal operations and ensure vehicle compliance (insurance, registrations, special reporting). Prioritize safety across all operational activities. Build and refine forecasts for future operational plans, deployments, and resource allocation, aligning timing and expectations across stakeholders.
Customer Operations: Strategically oversee and execute customer engagement and communication for all ISEE vehicle deployments at customer sites (demos, pilots, POCs, rollouts). Coordinate day-to-day activities with customer operations teams. Develop relationship expansion strategies and initiatives to drive product adoption and customer success.
Deployment Leadership: Lead a team to ensure seamless client delivery through program management, operational consulting, and system configuration/integration. Manage configuration, integration, and verification for autonomous system deployments.
The ideal candidate will have strong project management skills, experience with operational compliance and safety protocols, customer relationship management expertise, and the ability to coordinate across technical and business teams. This is a hands-on leadership role requiring both strategic thinking and tactical execution in a fast-moving, technology-driven environment.
