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Uber is seeking an execution-focused Operations Manager to lead Rider Growth initiatives in Saudi Arabia, with primary focus on airport operations and strategic portfolio expansion. This is a highly cross-functional role requiring strong analytical capabilities and hands-on execution.
Key Responsibilities:
- Own airport rider growth and performance across Uber's Saudi Arabia airport portfolio, monitoring demand, conversion, reliability, ETA, product mix and key rider metrics to identify improvement opportunities.
- Identify and solve friction points in the airport rider journey including pickup experience, wayfinding, product availability and overall experience.
- Use SQL, dashboards and analytical tools to build deep understanding of airport rider behavior, diagnose performance gaps, size opportunities and translate insights into actionable plans.
- Execute airport growth initiatives and partnerships, working closely with Business Development and Operations teams.
- Partner with EMEA and global teams to identify best practices and adapt relevant solutions for the Saudi Arabia market.
- Lead a portfolio of strategic rider growth initiatives outside the core funnel, from hypothesis and sizing through business case development, pilot design, launch, measurement and iteration.
- Support launch and growth of new rider use cases and products by developing local operating plans and coordinating launch requirements.
- Identify and execute opportunities to grow premium products (Black, Comfort) with focus on rider experience and product consideration.
- Develop and execute rider strategies for major events, coordinating cross-functionally to ensure Uber is positioned for high-demand moments.
- Represent the rider perspective in discussions with external partners and stakeholders, independently managing execution discussions when appropriate.
- Bring structure to ambiguous problems and proactively drive projects forward while keeping stakeholders aligned.
Requirements:
- 3-4 years of experience in Operations, Strategy, Growth, Management Consulting, Technology, Marketplace businesses or related field.
- Strong business and operational acumen with ability to break down ambiguous problems into clear, actionable plans.
- Strong analytical skills and demonstrated ability to use data to identify opportunities, diagnose problems and make decisions.
- Proficiency in SQL and comfort independently working with large datasets, dashboards and performance metrics.
- Proven project and program management skills, taking initiatives from problem definition through execution and measurement.
- Strong executional excellence and track record of delivering results in fast-paced environment.
- Strong stakeholder management skills and ability to coordinate across multiple teams with different priorities.
- Ability to communicate clearly and confidently with internal stakeholders and external partners.
- Strong business judgment balancing rider experience, growth, operational feasibility and commercial considerations.
- Proactive, solutions-oriented mindset with ability to operate effectively when path forward is unclear.
- Strong attention to detail and organizational skills managing multiple initiatives simultaneously.
- Fluency in English.
Desirable:
- Arabic language proficiency.
- Experience in mobility, marketplaces, travel, airports, transportation, consumer technology or high-growth industry.
