SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 90,000 - 120,000 / annual
Blank Street is a fast-growing food and beverage brand on a mission to become the defining brand of its generation. As Operations Manager, you will lead a district of café locations in New York City, with primary responsibility for growing and developing a team of General Managers.
You will own three core areas: People, Operations & Customer Experience, and Business Performance. On the people side, you'll build, coach, and develop high-performing General Managers; recruit exceptional leaders; manage performance and employee relations; oversee labor planning and scheduling; and ensure consistent training experiences across locations. You'll champion Blank Street's hospitality standards, spend time in stores coaching teams, maintain operational excellence and food safety, and partner with HQ on new initiatives and improvements.
For business performance, you'll own your district's financial results including sales, labor, and profitability; use data to identify opportunities and drive continuous improvement; and build community relationships to grow brand awareness and loyalty. Leadership responsibilities include navigating change with clarity and empathy, collaborating cross-functionally, and developing the next generation of Blank Street leaders.
You'll need 5+ years of leadership experience in hospitality, retail, or fast-growing consumer businesses, with proven success leading multiple locations and developing managers. Strong operational, financial, and business acumen are essential, along with excellent communication, organization, and problem-solving skills. A collaborative, hands-on leadership style with coaching ability and commitment to continuous learning is critical. You must be able to travel regularly between stores within your market and work 50 hours per week with availability for 5 days, including 2 peak days (typically Friday, Saturday, Sunday).
