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Salary: USD 90,000 - 120,000 / annual
Blank Street is seeking an Operations Manager to lead an entire area of 5+ coffee and beverage stores in New York City. You will report to the Director of Operations and serve as the ultimate leader of your General Managers, with primary responsibility for growing people and driving operational excellence.
Key Responsibilities:
Hospitality Leadership: Coach your GMs to build systems, behaviors, and processes that maintain high hospitality standards across all shifts. Conduct regular store visits and use data to hold GMs accountable for closing gaps. Take an active role in turning around struggling stores and launching new locations.
P&L Management: Translate quarterly sales forecasts from HQ into store-by-store plans. Set labor targets a quarter in advance, including headcount and inter-store transfers. Help GMs calibrate inventory to forecast demand and establish guardrails to prevent overstocking or shortages.
Talent Development: Grow GMs into future leaders through training pathways, regular 1:1s, and direct feedback. Own the talent pipeline by calibrating hiring and promotion decisions across your area. Set quarterly succession targets from barista to GM to ensure every store has its next leader ready. Build an area-wide culture that is fast-moving, high-energy, collaborative, and distinctly Blank Street.
Strategic Operations: Master your stores' KPIs and P&L. Set clear priorities weekly and quarterly. Work with each GM to build store-level plans and track execution. Roll out new initiatives (menu launches, tech tools) with clear communication, hands-on training, and adoption tracking.
Availability: Full-time role requiring 50 hours per week, 5 days of availability, and willingness to work 2 peak days (typically Friday, Saturday, Sunday). Must be able to travel regularly between stores within your market.
Requirements:
- 5+ years of leadership experience in hospitality, retail, or fast-growing consumer business
- Experience leading multiple locations (3–10) and developing the managers who run them
- Passionate about hospitality with a track record of creating exceptional customer and employee experiences
- Strong operational and financial judgment; ability to read P&L and KPI dashboards and determine next steps
- Proven people leadership with experience developing managers, hiring A-teams, coaching, and leading through change
- Strategic planning capability; ability to plan a quarter ahead and translate priorities into actionable plans
- Excellent written and verbal communication skills
