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Salary: USD 90,000 - 120,000 / annual
Blank Street is a fast-growing food and beverage brand on a mission to become the defining brand of its generation through elevated products and exceptional experiences.
As Operations Manager, you will lead an entire area of 5+ stores and the General Managers who run them. Your primary responsibility is growing people: you will hire, coach, and develop General Managers into confident leaders who build engaged, high-performing teams. You are also the strategic mind behind your stores' performance, owning the area's P&L and driving continuous improvement.
Key Responsibilities:
**Hospitality Leadership**: Coach GMs to build systems and behaviors that maintain high hospitality standards across all shifts. Conduct regular store visits and use data to hold GMs accountable for closing performance gaps. Take an active role in turning around struggling stores and launching new locations.
**P&L Management**: Translate quarterly sales forecasts from HQ into store-by-store plans. Set labor targets a quarter in advance, including headcount and inter-store transfers. Help GMs calibrate inventory to match demand forecasts and establish guardrails to prevent overstocking or shortages.
**Team Development**: Grow GMs into future leaders through training pathways, regular 1:1s, and direct feedback. Own the talent pipeline by calibrating hiring and promotion decisions across your area. Set quarterly succession targets from barista to GM. Build an area-wide culture that is fast-moving, high-energy, collaborative, and distinctly Blank Street.
**Strategic Operations**: Master your stores' KPIs and P&L. Set clear priorities weekly and quarterly. Work with each GM to build and execute store-level plans. Roll out new initiatives (menu launches, tech tools) with clear communication, hands-on training, and tracking until adoption sticks.
You will report to the Director of Operations and work closely with the Field Leadership team to scale the next generation of leaders while driving exceptional experiences for teams and customers.
Requirements:
- 5+ years of leadership experience in hospitality, retail, or fast-growing consumer business
- Experience leading multiple locations (3–10) and developing the managers who run them
- Passionate about hospitality with a track record of creating exceptional customer and employee experiences
- Strong operational and financial judgment; ability to read P&L and KPI dashboards and determine next steps
- Proven people leadership: experience developing managers, hiring strong teams, coaching, making decisions, and leading through change
- Strategic planning capability: ability to plan a quarter ahead and translate priorities into actionable plans for GMs
- Excellent communication skills: sharp writing (Slack, Notion, email) and confident public speaking (area meetings, workshops)
- Able to travel regularly between stores within your market
- Full-time commitment: 50 hours per week, 5 days availability required, must be available to work 2 peak days (typically Friday, Saturday, Sunday)
