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Salary: USD 75,000 - 90,000 / annual
Via is a transportation technology company on a mission to transform public transit systems into smart, data-driven networks. As Operations Manager, you will lead daily onsite operations for a transit service, ensuring safe, reliable, and accessible transportation for riders and communities.
You will own the day-to-day execution of service operations, making real-time decisions about fleet management, driver supply, compliance, and rider needs. You'll guide and support professional CDL drivers, building strong relationships and addressing concerns to maintain service quality and driver morale. You'll translate rider and community feedback into actionable operational improvements by identifying patterns and collaborating with internal teams.
Using data and technology, you'll monitor service performance, diagnose operational problems, and implement solutions that enhance efficiency and the rider experience. You'll serve as the operational bridge between city partners, drivers, and Via's central teams, helping bring community transportation goals to life.
This is a high-ownership, boots-on-the-ground role requiring 4–5 days per week onsite in Rochester, MN. You'll be hands-on in the field, learning the service firsthand and solving problems where they occur.
REQUIREMENTS:
- Operational experience with background in people management, logistics, customer service, or process-oriented work
- Deep understanding of fixed-route transit challenges, including time-point adherence, breakdown escalations, and run scheduling for large-scale operations
- Proven track record managing and retaining professional CDL drivers with emphasis on safety and DOT/FMCSA compliance
- Comfort working around Class B/Class A vehicles (35–45-foot coach buses) and understanding of their safety, maintenance, and maneuvering requirements
- Relationship-oriented with ability to earn trust from drivers, riders, teammates, and city partners through clear communication and follow-through
- Hands-on and proactive approach, preferring field-based problem-solving
- Tactical and strategic mindset: solving immediate issues while thinking long-term about mitigation
- Mission-driven focus on expanding transportation access and improving community mobility
- Based in Rochester, MN and available for 4–5 days per week onsite
