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Salary: USD 75,000 - 90,000 / annual
Via is a transportation technology platform that powers modern public transit networks globally. As Operations Manager in Rochester, MN, you will lead daily onsite operations for a transit service, ensuring safe, reliable, and accessible transportation for riders and the community.
You will own real-time operational decisions across fleet management, driver supply, compliance, and rider experience. Key responsibilities include: running smooth daily operations; making informed decisions about fleet, drivers, compliance, and unexpected issues; building strong relationships with and supporting drivers; translating rider and community feedback into operational improvements; using data and technology to diagnose problems and enhance efficiency; and serving as the operational bridge between city partners, drivers, and Via's central teams.
This is a high-ownership, boots-on-the-ground role requiring 4–5 days per week onsite. You'll be hands-on in the field, learning the service firsthand, and solving problems where they occur. The role demands both tactical problem-solving for immediate issues and strategic thinking for long-term mitigation.
Via serves hundreds of agency partners worldwide and is recognized as the leading transportation technology and service provider globally. The mission is to create public transportation systems that provide greater access to jobs, healthcare, and education.
REQUIREMENTS:
- Operationally experienced with background in people management, logistics, customer service, or process-oriented work
- Relationship-oriented; ability to earn trust from drivers, riders, teammates, and city partners through clear communication and follow-through
- Hands-on and proactive; preference for field work and learning service firsthand
- Tactical and strategic problem-solving ability
- Mission-driven, motivated by expanding transportation access
- Deep understanding of fixed-route transit challenges: time-point adherence, breakdown escalations, run scheduling for large-scale operations
- Comfortable working around Class B/Class A vehicles (35–45-foot coach buses); understanding of safety, maintenance, and maneuvering requirements
- Proven track record managing and retaining professional CDL drivers
- Experience emphasizing safety and compliance culture (DOT/FMCSA) in high-pressure, scheduled environments
- Based in Rochester, MN; available onsite 4–5 days per week
